Got a warning message for letting the buyer know that we cannot contact them outside fiverr

[nikitakakade24]

Hi,

One of the buyer asked me for the zoom meeting so that he can walk me through his project for me to understand it well. I instantly said, we cannot contact them outside the fiverr system. Still I got the warning message that I might have violated the rules. Why is that? What did I do wrong?

255C4584-9FB9-49DC-8414-F874FDDC4B3C828×1001 142 KB

[donnovan86]

Don’t say things like “outside of Fiverr”. The system automatically assumes that you want to force the buyer to work outside of Fiverr.

[nikitakakade24]

Don’t say things like “outside of Fiverr”. The system automatically assumes that you want to force the buyer to work outside of Fiverr.

Oh ok. I didn’t knew about that. Now what should I do? How do I let them know that I didn’t mean anything which could violate the TOS?

[blavaro]

@donnovan86 is right. “ouside of Fiverr” triggered it.

I had the same experience. And got the message approved.

For next time I will be using different wording to explain the same.

You should hide the user name from your screenshot to protect their privacy. There is still user name in that message…

[blavaro]

Oh ok. I didn’t knew about that. Now what should I do? How do I let them know that I didn’t mean anything which could violate the TOS?

Now what should I do? How do I let them know that I didn’t mean anything which could violate the TOS?

You do nothing.

Trust and Safety team will review and approve it imo. You did not violate ToS from what I can read in your screenshot.

[nikitakakade24]

@donnovan86 is right. “ouside of Fiverr” triggered it.

I had the same experience. And got the message approved.

For next time I will be using different wording to explain the same.

You should hide the user name from your screenshot to protect their privacy. There is still user name in that message…

I had the same experience. And got the message approved.

@blavaro

How long it took for you to get the message approved?

[donnovan86]

I had the same experience. And got the message approved.

@blavaro

How long it took for you to get the message approved?

A few minutes, hours, depending on how busy they are

[nikitakakade24]

@donnovan86 is right. “ouside of Fiverr” triggered it.

I had the same experience. And got the message approved.

For next time I will be using different wording to explain the same.

You should hide the user name from your screenshot to protect their privacy. There is still user name in that message…

You should hide the user name from your screenshot to protect their privacy. There is still user name in that message…

I didn’t notice that. thanks 🙂 edited that now

[nikitakakade24]

A few minutes, hours, depending on how busy they are

A few minutes, hours, depending on how busy they are

alright! I will wait for their response.