mdfazlayrabby Posted September 18, 2020 Share Posted September 18, 2020 It’s been 15 days since I generated tickets to the Fiber Cellar Help Center and mailed them but haven’t received any feedback yet. What can I do? Link to comment Share on other sites More sharing options...
coerdelion Posted September 18, 2020 Share Posted September 18, 2020 It’s unfortunate that CS is overwhelmed at the moment and is taking a very long time to respond.My theory is that the queue overflows and can’t cope with the number of tickets being raised.You could try sending an email to support@fiverr.com with the ticked number in the subject line and a request to attend to it … Link to comment Share on other sites More sharing options...
mdfazlayrabby Posted September 18, 2020 Author Share Posted September 18, 2020 It’s unfortunate that CS is overwhelmed at the moment and is taking a very long time to respond.My theory is that the queue overflows and can’t cope with the number of tickets being raised.You could try sending an email to support@fiverr.com with the ticked number in the subject line and a request to attend to it …I mailed them a week ago with a link to my gig but haven’t received any feedback so far. Link to comment Share on other sites More sharing options...
funtradition Posted September 18, 2020 Share Posted September 18, 2020 Unfortunately in some categories of customer support there are many people, it may seem annoying but you don’t have to worry because fiverr is a reliable platform that tries to help its users, in case you can try to contact them it could be that the request has not been stored Link to comment Share on other sites More sharing options...
coerdelion Posted September 18, 2020 Share Posted September 18, 2020 @mdfazlayrabby - include the open ticket number, not the gig link Link to comment Share on other sites More sharing options...
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