Too much delay from customer support

[shubhamdahale]

My gigs stopped appearing in search after i made changes in prices and now i contacted fiver customer support its been more than 10 days they are not replying taking too much time. Is anyone else facing same issue?

[muhammadfaheem0]

Same happened to one of my gigs. I created a ticket yesterday. Let’s see how long they take to respond

[shubhamdahale]

Same happened to one of my gigs. I created a ticket yesterday. Let’s see how long they take to respond

i think this is happening to a lot of people

[deesajn]

You cannot do much about it. If you are a Top Rated seller you will wait around 12h. When I was 2nd level I was waiting around 48H

[shubhamdahale]

You cannot do much about it. If you are a Top Rated seller you will wait around 12h. When I was 2nd level I was waiting around 48H

I received automated reply saying that it can take 10 days due to load

[purplecovetbibi]

You cannot do much about it. If you are a Top Rated seller you will wait around 12h. When I was 2nd level I was waiting around 48H

Really now we’re getting CS reply based on seller level. :roll_eyes:

[mariashtelle1]

Really now we’re getting CS reply based on seller level. :roll_eyes:

now we’re getting CS reply based on seller level.

It was always like that.

Getting priority help is one of the perks on each level.

[purplecovetbibi]

now we’re getting CS reply based on seller level.

It was always like that.

Getting priority help is one of the perks on each level.

So when i have joined one year ago, that time i had no order or level but i got reply in one day for my submitted request. Now i’m seeing we’re not getting quick reply after Covid19 Pandemic …

Although i’m not sure what’s the system for CS Support, just curious to know…

[shubhamdahale]

So when i have joined one year ago, that time i had no order or level but i got reply in one day for my submitted request. Now i’m seeing we’re not getting quick reply after Covid19 Pandemic …

Although i’m not sure what’s the system for CS Support, just curious to know…

Yes i agree after the pandemic , we’re not getting reply faster may be due to they cut off staff or employees working remotely

[shubhamdahale]

Finally got reply they are looking into issue and will update as soon as it is resolved

[jahangirclick]

Same here.
I created a ticket 12 days ago Still haven’t any responded

[shubhamdahale]

Same here.

I created a ticket 12 days ago Still haven’t any responded

i got response and they resolved the issue thank god!

may be maybe many people are having issues with gigs not the site thats why they have such load

[purplecovetbibi]

i got response and they resolved the issue thank god!

may be maybe many people are having issues with gigs not the site thats why they have such load

I’m not getting response so how can i fix it.

[mukeshkarwasra7]

is fiverr cs relplyed you or not ? if they reply then how much time they take for replying