Cancel order from support

[acoroid]

Hello,
I send a request for cancel order to CS and they cancel the order, but that affects on order completion rate, so I contact again to CS and he says static run automatically we can’t change it. so please say that really works automatically? because of reading on Fiverr ago if we contact CS for cancel order so that does not affect on our static

[misscrystal]

It depends on why it was cancelled. If it was an administrative cancellation such as the buyer ordered twice, or wanted to cancel for whatever reason after they ordered, then the seller would not be penalized.