darwinlaganzon Posted July 27, 2018 Share Posted July 27, 2018 The title is self explanatory.Abandoned Orders?These are:Left incompleteBuyer don’t respond to your updateSomething isn’t right.Worst case scenario, buyer died or in a hospital.Stolen gadget/phoneNo access to internet anymoreReported this one to Fiverr’s CS, but I need your support so this can go up to management level. It penalizes sellers* so that only mean it’s unfair for everyone. Your sales, overall rating and standing on Fiverr can be affected by this one. Especially if you’re already suffering from too many cancellation, it can add up to your problem.SELLER* (typo) has no control about this issue and that’s why it’s unfair in the first place. You have no choice but to cancel it yourself or via CS since buyer doesn’t respond at all.NOTE: This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all. Obviously.asterisk = typosSorry about the confusion. Link to comment Share on other sites More sharing options...
carineb Posted July 27, 2018 Share Posted July 27, 2018 The title is self explanatory.Abandoned Orders?These are:Left incompleteBuyer don’t respond to your updateSomething isn’t right.Worst case scenario, buyer died or in a hospital.Stolen gadget/phoneNo access to internet anymoreReported this one to Fiverr’s CS, but I need your support so this can go up to management level. It penalizes sellers* so that only mean it’s unfair for everyone. Your sales, overall rating and standing on Fiverr can be affected by this one. Especially if you’re already suffering from too many cancellation, it can add up to your problem.SELLER* (typo) has no control about this issue and that’s why it’s unfair in the first place. You have no choice but to cancel it yourself or via CS since buyer doesn’t respond at all.NOTE: This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all. Obviously.asterisk = typosSorry about the confusion.This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all.Who told you that ?CS wrote me that every cancellation affect out rating. Link to comment Share on other sites More sharing options...
offlinehelpers Posted July 27, 2018 Share Posted July 27, 2018 The title is self explanatory.Abandoned Orders?These are:Left incompleteBuyer don’t respond to your updateSomething isn’t right.Worst case scenario, buyer died or in a hospital.Stolen gadget/phoneNo access to internet anymoreReported this one to Fiverr’s CS, but I need your support so this can go up to management level. It penalizes sellers* so that only mean it’s unfair for everyone. Your sales, overall rating and standing on Fiverr can be affected by this one. Especially if you’re already suffering from too many cancellation, it can add up to your problem.SELLER* (typo) has no control about this issue and that’s why it’s unfair in the first place. You have no choice but to cancel it yourself or via CS since buyer doesn’t respond at all.NOTE: This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all. Obviously.asterisk = typosSorry about the confusion.Worst case scenario, buyer died or in a hospital.Gosh that’s a cheery one to start with. 😉How about simple buyer’s remorse - they changed their mind, or realised they bought the wrong thing etc?NOTE: This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all. Obviously.I take it this is your suggestion rather than the current situation? Link to comment Share on other sites More sharing options...
epiphanyanimati Posted July 27, 2018 Share Posted July 27, 2018 This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all.Who told you that ?CS wrote me that every cancellation affect out rating.I think she meant that this “automatic feature” she is suggesting, would not affect your cancellation rating, if/when it goes through. Link to comment Share on other sites More sharing options...
mosserraf_mac Posted July 27, 2018 Share Posted July 27, 2018 This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all.Who told you that ?CS wrote me that every cancellation affect out rating.carineb6hThis fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all.Who told you that ?CS wrote me that every cancellation affect out rating.Yes, That’s True, It Already affected my account. Link to comment Share on other sites More sharing options...
woofy31 Posted July 27, 2018 Share Posted July 27, 2018 Worst case scenario, buyer died or in a hospital.Gosh that’s a cheery one to start with. 😉How about simple buyer’s remorse - they changed their mind, or realised they bought the wrong thing etc?NOTE: This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all. Obviously.I take it this is your suggestion rather than the current situation?How about simple buyer’s remorse - they changed their mind, or realised they bought the wrong thing etc? darwinlaganzon:I also have an order from a buyer who placed it on 31st December near midnight, and after a couple of days when I asked him what happened, he told me he can’t remember placing that order (he probably drank a bit too much 😏 ) - I didn’t cancel it, he didn’t cancel it, it stays in limbo for now until Fiverr decides to take the weight of such cancellations from our shoulders. And it’s a big order, too 👀 Link to comment Share on other sites More sharing options...
darwinlaganzon Posted August 3, 2018 Author Share Posted August 3, 2018 carineb6hThis fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all.Who told you that ?CS wrote me that every cancellation affect out rating.Yes, That’s True, It Already affected my account.Yes that’s true, that’s why I’m suggesting this one. To “automatically cancel” orders abandoned by buyers. You can check Woofy31’s reply as it’s the same matter. Another suggestion is not to penalize sellers who cancel buyer’s order because of he/she ordered by mistake. Link to comment Share on other sites More sharing options...
darwinlaganzon Posted August 3, 2018 Author Share Posted August 3, 2018 How about simple buyer’s remorse - they changed their mind, or realised they bought the wrong thing etc? darwinlaganzon:I also have an order from a buyer who placed it on 31st December near midnight, and after a couple of days when I asked him what happened, he told me he can’t remember placing that order (he probably drank a bit too much 😏 ) - I didn’t cancel it, he didn’t cancel it, it stays in limbo for now until Fiverr decides to take the weight of such cancellations from our shoulders. And it’s a big order, too 👀Thanks. I know I’m not the only one. Link to comment Share on other sites More sharing options...
darwinlaganzon Posted August 3, 2018 Author Share Posted August 3, 2018 This fiverr’s automatic cancellation does not affect your rating since it isn’t your fault at all.Who told you that ?CS wrote me that every cancellation affect out rating.Yes, that’s right. That’s why I posted this suggestion. Edited my original post (my typo confused everyone). Link to comment Share on other sites More sharing options...
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