solwonder Posted April 27, 2018 Share Posted April 27, 2018 You guys know we leave some of these incomplete orders placed by buyers accidentally hanging in fear of having a cancelation effect our rating…well this one has been here for over 10 months and I got a notice today customer service cancelled it. I have no idea how this will impact my rating but hope they’ve changed their algorithm so we are not so impacted by this. I never contacted them and it was removed. Has anyone else experienced this? Link to comment Share on other sites More sharing options...
nikavoice Posted April 27, 2018 Share Posted April 27, 2018 😯I’ve asked CS to cancel those just sitting months ago.Can more people confirm this? Link to comment Share on other sites More sharing options...
solwonder Posted April 27, 2018 Author Share Posted April 27, 2018 😯I’ve asked CS to cancel those just sitting months ago.Can more people confirm this?I’m surprised they haven’t removed them for you considering I didn’t ask and it was done 😆. Idk what’s going on. I didn’t think incomplete orders processed any money?? It’s showing as $4 under cancellations for me now for an incomplete order? Link to comment Share on other sites More sharing options...
nikavoice Posted April 27, 2018 Share Posted April 27, 2018 I’m surprised they haven’t removed them for you considering I didn’t ask and it was done 😆. Idk what’s going on. I didn’t think incomplete orders processed any money?? It’s showing as $4 under cancellations for me now for an incomplete order?You should definitely reach out to CS to ask what’s up?I requested those cxls before the St. Levels Day thingy came in effect. I just got tired of seeing them sit & sit & sit after multiple reminders that was unanswered. Link to comment Share on other sites More sharing options...
frank_d Posted April 27, 2018 Share Posted April 27, 2018 There’s a good chance this was a chargeback. Link to comment Share on other sites More sharing options...
solwonder Posted April 27, 2018 Author Share Posted April 27, 2018 There’s a good chance this was a chargeback.Can you kindly clarify Frank? I’ve never had anything like this happen before. What is a chargeback? I didn’t even think there was an monetary exchange on incomplete orders. Thanks for the clarity.@nikavoice you know I did! But looks like it doesn’t matter now and it’s showing as a cancelation 👎 Link to comment Share on other sites More sharing options...
solwonder Posted April 27, 2018 Author Share Posted April 27, 2018 Can you kindly clarify Frank? I’ve never had anything like this happen before. What is a chargeback? I didn’t even think there was an monetary exchange on incomplete orders. Thanks for the clarity.@nikavoice you know I did! But looks like it doesn’t matter now and it’s showing as a cancelation 👎I did look…this buyer no longer exists… Link to comment Share on other sites More sharing options...
frank_d Posted April 27, 2018 Share Posted April 27, 2018 I did look…this buyer no longer exists…Then it was definitely a chargeback.The buyer cancelled the original transaction from their paypal or bank.So fiverr banned them and your order was cancelled Link to comment Share on other sites More sharing options...
solwonder Posted April 27, 2018 Author Share Posted April 27, 2018 Then it was definitely a chargeback.The buyer cancelled the original transaction from their paypal or bank.So fiverr banned them and your order was cancelledThanks for the clarification… I always assumed when orders are “incomplete” that no funds were exchanged? So crazy this was from nearly a year ago for a $5 order… Link to comment Share on other sites More sharing options...
nikavoice Posted April 27, 2018 Share Posted April 27, 2018 Thanks for the clarification… I always assumed when orders are “incomplete” that no funds were exchanged? So crazy this was from nearly a year ago for a $5 order…So crazy this was from nearly a year ago for a $5 order…It is cray- the buyer must’ve really needed that $5 bucks to buy a happy meal or something. Link to comment Share on other sites More sharing options...
frank_d Posted April 27, 2018 Share Posted April 27, 2018 Thanks for the clarification… I always assumed when orders are “incomplete” that no funds were exchanged? So crazy this was from nearly a year ago for a $5 order…Incomplete orders = the purchase was made but the buyer never activated the order by submitting info on your requirements page. Link to comment Share on other sites More sharing options...
solwonder Posted April 27, 2018 Author Share Posted April 27, 2018 So crazy this was from nearly a year ago for a $5 order…It is cray- the buyer must’ve really needed that $5 bucks to buy a happy meal or something.:rofl: bahaha for real!!! smh Link to comment Share on other sites More sharing options...
solwonder Posted April 27, 2018 Author Share Posted April 27, 2018 Incomplete orders = the purchase was made but the buyer never activated the order by submitting info on your requirements page.Good grief I didn’t know this…I have one more in limbo too…much higher amount…placed in error by the buyer (she made a duplicate order). This process is going to kill my ratings for no reason of mine… Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts
Archived
This topic is now archived and is closed to further replies.