HELP ME - Buyer Not Responsible

[Guest roeebs]

i have a buyer that bought from me a tool and after he received the tool that he confirm that works good he decide that he don’t want this tool and he want a refund!

the problem is that the tool was installed by him and i can’t get it back from him…

so i am trying to confirm order but the buyer always cancel it for 25 times already!!!

what can i do?

this buyer is a scammer and he have a tool that work good but he want a refund…

please assist?

[frank_d]

Hey there. Contact customer support. I had a few buyers doing exactly that. If you notify customer support they’ll tell you exactly what to do. Be patient and keep rejecting his cancellation requests.

[happyspace]

bachas85 said: If the buyer expressly confirmed that it works, then you're all good.

Reject his cancellation requests.

 

Yes, that is very right. Use the inbox text he sent you that he writes that everything works. All the best!

happyspace

[atechkid]

roeebs said: he decide that he don't want this tool and he want a refund!

 

You have mentioned on your gig that "BTW - Return Money Gurenteed if you will not like it" maybe thats the case.