saywow95 Posted August 21, 2017 Share Posted August 21, 2017 Hi,I’m answering all the messages I receive in a short time, but I have just noticed that my response rate is 77%, how that can happen?(I’ve checked all my messages in the last 30 days and found that I responded to all of them)Thank you. 2 Link to comment Share on other sites More sharing options...
muhammadfaheem0 Posted August 21, 2017 Share Posted August 21, 2017 Looks like a bug. Another seller was reporting the same a few days ago. Simply contact CS and ask them to fix it. I believe they will do it for you if everything is fine from your end. 6 Link to comment Share on other sites More sharing options...
didaralam274 Posted August 21, 2017 Share Posted August 21, 2017 It also happened with me then i contacted with the customer support! They fixed it! 4 Link to comment Share on other sites More sharing options...
saywow95 Posted August 21, 2017 Author Share Posted August 21, 2017 Oh ok thank you guys ! 1 Link to comment Share on other sites More sharing options...
jcrounsevo Posted August 21, 2017 Share Posted August 21, 2017 The same thing happened to me. I respond to all my messages within 1 - 4 hrs and definitely within 24 hrs. My response rate dropped to 88% and since has risen to 92%. I never bothered to get CS involved but if it happens again I definitely will. 1 Link to comment Share on other sites More sharing options...
mariokluser Posted August 21, 2017 Share Posted August 21, 2017 It’s a bug. Before I repeat myself, read my explanation in one of the many other posts on that topic. 2 Link to comment Share on other sites More sharing options...
saywow95 Posted August 23, 2017 Author Share Posted August 23, 2017 I contacted the support and they fixed the problem, my response rate is now 100%. Thank you ! 1 Link to comment Share on other sites More sharing options...
backlinks_index Posted August 23, 2017 Share Posted August 23, 2017 Hi,I’m answering all the messages I receive in a short time, but I have just noticed that my response rate is 77%, how that can happen?(I’ve checked all my messages in the last 30 days and found that I responded to all of them)Thank you.Hi,I’m answering all the messages I receive in a short time, but I have just noticed that my response rate is 77%, how that can happen?(I’ve checked all my messages in the last 30 days and found that I responded to all of them)Thank you.ok good luck boy.hehehe Link to comment Share on other sites More sharing options...
humanissocial Posted December 19, 2018 Share Posted December 19, 2018 Looks like a bug. Another seller was reporting the same a few days ago. Simply contact CS and ask them to fix it. I believe they will do it for you if everything is fine from your end.Thank you! I’m going to contact support to see if they will fix my response rating. It’s very inaccurate. Definitely looks like a bug, I agree. @saywow95, did support change this for you? Link to comment Share on other sites More sharing options...
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