Order Cancelation Rating restart

[justpauld]

I know that there’s the 60 days thing regarding the order cancellation rating. When does it restart exactly?

[Guest arslanlb]

It restarts exactly after two months

[lisabaarns]

It’s a rolling 60 days average.

It looks back 60 days from today. If you have one cancellation today, 60 days from now it will drop off your average.

If you had one cancellation 59 days ago, in a day it would drop off from being counted against you. (I could be off a day in explaining that… They could drop it on the 61st day, depending on how they do the math.)

All to say, it’s calculating daily, based on the last 60 days, and each cancellation stays on for 60 days, then falls off.

I hope that helps.