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Everything posted by lisabaarns

  1. I agree with @joshcates, it’s all about “what can you do for them…” Note that “30 years of professional stage performance” implies you’re on the older side, and I suspect younger buyers often don’t think of “stage performances” as hip, up-to-date, or appropriate for many VO, eLearning or IVR projects. (I don’t know the type of projects you’re responding to…) How does that apply if I’m looking for a corporate eLearning gig? (What’s the benefit for them?) Something like “seasoned VO artist, with extensive experience making companies sound great”. (Assuming you have that experience. Quality VO isn’t just acting experience, using a mic well is more than just projecting to the back of the room… I’m assuming your tech skills are above average too…) My overall gut is you have great strengths, but buyers aren’t looking for great actors, they want someone who sounds like a pro in their industry… Recalibrate your response based on their project, and how your voice can help them be more successful. Please let us know how it’s going! PS: I don’t know if your Fiverr profile also has a tux, but I’d also guess that doesn’t help you with younger buyers… They often want conversational, something you would be great at with your acting experience, but a tux may imply “stuffy, formal” and that may also work against you in some situations. That said, it’s different than most, so it might work great longer term.
  2. Why hide them? As a seller, I want to see how other sellers rated a buyer. If a buyer gets regular negative feedback from buyers, I want to know that if they order from me. It’s rare a seller will actually give negative feedback in the current system. That seller has to rate the buyer BEFORE they see what the buyer said about the seller. Few sellers will dis a buyer UNLESS they deserve it. At least that’s my take on it. Maybe I’m missing something, feel free to provide an alternate POV.
  3. Makes sense. Note that sellers have to make sure it’s loud enough for all those people who are shopping on smartphones (huge numbers). Being too loud is far better for sellers than being too quiet. (Everybody can turn down the volume, but there is only so much loudness available across different devices.) We can easily turn down/adjust our computer volume if we wish, and both Windows and Mac make it easy to turn it down with their volume controls. (Many keyboards also have shortcuts/keys for it.) And yes, the Windows audio mixer allows you to have Chrome at a lower volume than your music program if you wish. If you have that control open, you could adjust Chrome for each video… The reason Chrome doesn’t have it is their standard video player doesn’t include it, and the other browsers do. That is Fiverr didn’t add those controls on the other browsers, it’s something those browsers do for the videos.
  4. It depends on the nature of the work and what you are requesting. When I was a new seller, I’d send free short demos. After someone has a few hundred sales, there are plenty of examples of their work (or there should be). Part of it is what are you requesting and how much. Prices on Fiverr are so low, experienced sellers rarely send free samples, when they have a large existing body of examples. If you have an important project with an experienced seller, consider buying a small $5 to $20 sample, to see how the seller handles it. Sellers are often asked for free samples from people who just use it if they can. (Depends on what you are really asking for…) On the other hand, I rarely do free samples anymore. If my 5,000 sales and samples I have available on Fiverr and Soundcloud aren’t enough to show what I can do, then we are not likely to work together. It really depends on the nature of your demo request, and the level of the sellers you are selecting. With prices so low, doing free demos isn’t realistic. BTW - This probably doesn’t apply to you: Many buyers promise “lots of future business” or “a large gig” and then don’t deliver on either of those. Experienced sellers get to the point where they don’t expect or believe someone will become a repeat buyer until they have a few month track record. Too many people try to get free work, and it hurts someone like yourself who is legit, and just wants to kick the tires and then decide.
  5. The reality is if a seller hasn’t optimized their gig video so the volume is at a decent level, they probably don’t deserve your business. (I’m not sure if you’re browsing to actually buy other services, or just checking out the competition.) Sellers who don’t optimize their gigs audio and/or video are missing out on sales, and probably should… That’s one of the major selection criteria for buyers. If I have to turn up someone’s video, or it looks/sounds bad, no reason to pay attention when there are so many others who have it dialed in. Sellers who don’t aren’t paying attention to some of the details that attract buyers… They may still get some sales, and can succeed, but they make it harder as they lose some potential buyers.
  6. You could easily find someone on Fiverr who can handle either the visual or audio production for you. If your video or audio quality is “just OK” you will miss some business. Great sound or video won’t always get you business, but bad audio or visual will lose some.
  7. Most people know what they’re ordering. I even explained in my gig description: " PLEASE NOTE: I don’t design anything, I don’t create pictures for ads. I just deliver a word document with the information you need when you go to the Facebook Ad Manager." So why did he think this was for traffic? I don’t know. Maybe he searched “Facebook traffic” and found me. My gig title is super clear: " Write A Facebook Traffic Or Engagement Ad In 3 Days" Do people not read? This gig has 445 reviews, it has made me $9,288, it has 8.7K impressions in the last 30 days. Think about it, everyone wants to sell on Facebook, but they don’t always know how to write an ad or target interests, behaviors, etc. I know how, that’s why they hire me. I disagree, every seller matters, every seller helps Fiverr make money. Platforms need to work with their sellers, they need to find out what makes them happy, what makes their lives easier, what increases their sales, and work with them. My category isn’t offensive. What’s wrong with advertising on Facebook? Fiverr advertises on Facebook, a billion people love Facebook. Sorry, that’s a rounding error in their economy. (Same with my gigs overall, that is NOT personal.) Fiverr made their 20% on that gig, or a little under $2k lifetime. I don’t know if that’s one year or five since you’ve been on the platform for a while. If it’s a year, then that’s still them earning around $180 per month from your gig. I’m not sure that is important to them. Here’s what a recent article said about Fiverr: “Fiverr says about one million freelancers use its platform that posts 7,500 new job offers every day and does a million job matches a month. Most of the freelancers are from developing countries.” (I’ll link to the article below.) If that is even close, that means over 30,000 gigs are happening per day. I don’t think my gigs are more than a rounding error, but maybe I’m wrong. Anyway, best to you. I’m out on this conversation. I respect your POV, but disagree. I back to working on my business, I hope yours continues to grow too. Here’s a recent article I found: haaretz.com Israeli startup Fiverr eyeing IPO at $1 billion valuation***
  8. We all have cancellations. IF people keep ordering your gig and think it’s something else, then you have to see if you can update your gig, or find something else to market here. It’s possible your description could be tweaked, or you could add a mandatory statement in the requirements that spells out a specific. I don’t do it, but other in the VO market say something like “Free revisions are NOT part of this gig unless I read your script wrong.” (or something similar…) They make buyers check an extra box that says they understand the terms. It’s possible your term “Facebook Traffic” is seen without the “ad” part, and now you need to clarify it somehow. Have you updated your wording lately? It’s also possible what you are selling isn’t ideal for the platform. It’s also possible my category, or gigs will not be as popular over time. How are others in your category doing? Are they keeping their levels? In my category, Fiverr is doing very well and growing. The platform changes because they have new buyers and sellers, and they are constantly tweaking the platform. Your category may get hurt, but internally the Fiverr team sees the overall numbers, and if their changes make things worse overall, they change back. For a while they promoted “packages” in my category, but a year later their internal stats showed it didn’t help, and they dropped it. Life in the business world, both inside and outside of Fiverr. People made a killing on bitcoin if they purchased 3 years ago. If they purchased at the high point in the last year or so, now they are down 70%, but could be up again in a month/year or whatever. Markets rarely stay the same, we have to adapt to stay in the game. Fiverr will continue to do well with/without me or any of us on this board. It’s up to us to adapt over time. Some will, some won’t. (Same in or out of Fiverr…)
  9. Many of us are like you and we respect ourselves and our work. I don’t do any free revisions unless I make an error. If I read it wrong, or otherwise don’t read the script correctly, it’s on me. I’ve delivered almost 5,000 gigs, and I’ve had that “no revision” policy since I had my first 100 reviews. If you’re giving them 4 to 6 free revisions, that’s because you didn’t let them know “this is the last free revision” after they request the second (since you say they get two revisions on your gig). In other words, just tell them when they request the second revision that’s the last free one and you’ll save tons of grief. Or reduce your number to one free one and let them know you’ll they have used the free one when they make that request. Of course, you can relax that standard for any client who is worth it (for any reason you choose), but overall once you’re established, multiple free revisions are not a win from my point of view. (People will abuse whatever you let them abuse… and if you’re good, someone shouldn’t need more than one revision, unless they don’t spell out what they want in the beginning.) You’re on the right path. If you’re delivering excellence, don’t do more for free.
  10. Welcome! Become a student of Fiverr and you’ll do well. Check out the leaders in your category, how they structure their gigs, create their videos and samples, and combine your insights with what the best in your category are doing. Unsolicited advice: Don’t copy any one gig! Find a set you like, combine with your own insights and make something that combines good stuff from others into your own. Since you’re a writer, it should be easier for you than many others. Then keep reevaluating along the way… Fiverr is forever growing/changing. Life in the gig economy. Let us know how it’s going!
  11. I don’t get bothered by things I can’t change. I try to figure out how it works then do my best to work with that. I don’t like Daylight Savings time changes either. I’d prefer the time in my area stays the same year around. Unless there is a vote on it, I ignore it rather than complain about it twice a year. I don’t like it, but I can’t change it. The point is focus on things we can control. I can control if my quality is getting better (it is), I can control how quickly I deliver to clients overall (even if I just get X hours faster, that’s a valid improvement). Everything can be improved. What are you working on? (Being bothered by how Fiverr runs their business probably doesn’t help your skills/gig be better, but maybe I’m missing something.) False hope is because someone is deciding that message means something. It does mean you’re in the mix. It doesn’t mean you’ll be selected. Learn to ignore the message if it bothers you. A great life skill to develop. (I saw it for at least six months, and others in my peer group got it before me. So what?) Stay focused on what you can control, ignore the rest. (Not that I’m perfect at that all the time, but I work on it regularly.) Invest your time in improving your skills, your gig presentations, you results for clients. The rest is simply noise. Getting to TSR doesn’t mean you’ll get more orders… You certainly then have to compete directly with the other TSRs in your category when it does happen, because when someone filters for that, you may be in the list, but many of those others are excellent too… Many see a drop in orders when they hit TRS unless they grow their skills. It’s not going to instantly cause a jump in sales.
  12. Just because all fees are disclosed doesn’t mean people are happy. Almost every working professional I know hates waiting 14 days. Even if you have a regular job, salary is paid weekly or biweekly. Uber and Lyft don’t make you wait 14 days, you can get paid the same day you drive. So what’s Fiverr’s excuse? What exactly do they gain by holding our money for 14 days? In fact, if they can pay TRS’s in 7-days, it shows they don’t need to make us wait 14 days. They simply choose to make us wait. No stress from me either way. But again: Nobody is forcing us to be on this platform. If you have something better, go make it happen. They said at the beginning it would be 14 days unless you are TRS. They also stated a long time ago that TRS were hand selected, based on whatever criteria they decided. You are nominated each month because you meet the minimums. That means you’re in the mix, but no way of knowing if you’re close to the other peers who also meet the minimums. There could be 50 others in your category who meet the minimums, or 200, or 10 others. If that’s the biggest issue I have I feel pretty good. (I was “nominated” for many, many months before going TRS… I didn’t love it, but so what?) Anyway, what have you done in the last X months that improve your gig, your results for clients? I don’t make the decisions, but I don’t see how it’s unfair when they state the rules up front. There are other options, go explore them IF you find something better. I’m sure you have tons of other options, so make the most of them.
  13. We tried $10, then $15 and so far it’s a win for us. We also created some gigs that start at far higher price points, because some buyers search those other categories and didn’t even know we existed. Some assumed the other high priced sellers were better, or higher quality, and we felt like our quality is among the best. Now we have clients who find us via the $100+ gig, because that’s what they expect to pay for the quality they need… If you only have low priced gigs, you don’t have a chance to be exposed to some clients. I just looked at your gigs, they are all $10. But in my mind, you should have some that are above $35 and probably minor variations in the photos… but that’s just me. If an established business starts with Fiverr, they don’t expect to get a great voice system for $10. Many will pay a premium and start with the gigs at the $35 level… (Many people don’t want the cheapest, don’t want the most expensive either… In the middle is the “safe” range.) All that said, experiment, test, and try different options. There may be something far better than what I’m doing, and you’ll see over time another price point is more effective for you. Plus Fiverr is constantly evolving, so this weeks best practice may do even better with additional tweaks next month and beyond. Little stays the same for long.
  14. Fiverr used to favor the $5 base price. From what we can tell right now, that’s no longer the case, especially with people who have been around a while. (I moved to $15 as my base on my primary gig.) Fiverr now has a filter when selecting VO, and some buyers don’t even look at the lower cost gigs, as they associate higher price with higher quality. (Mostly yes, not always…) I get less work after my price increase in terms of overall gigs, but an amazing number of high dollar per gig sales. (It doesn’t hurt that I have a very strong set of repeat clients.) I’ve noticed the new clients I get with the higher floor are people who often used other VO services, and are used to paying far more, so we still look “too cheap” compared to what they have been doing. When you get above the $5 floor, you get fewer clients who are so focused primarily on the price, and are looking at quality and customer service. The system appears to be taking into account more “overall sales dollars” instead of just gig counts. The higher floor for us has been a huge win. (When you think of it, an extra $20 for a great VO isn’t much for most of the real world. It’s only the people who are trying to get everything for $5 where it’s an issue… and not my clients anyway…)
  15. Not news to you: “Life is not fair.” But maybe I’m missing something. You know when you sign up to the site they take 14 days to get paid. They state that up front, and make it clear. There are many jobs, some freelance sites that pay faster, but many times invoicing clients outside of Fiverr mean waiting 30 days in my experience. IF I’m doing enough, it doesn’t matter anyway once you get past the first 14 days. You have work you did a couple weeks ago, you get paid on that this week. Once you’re doing enough on the site, it’s the same either way… Or we can move to another service, our choice. (I’ve billed clients directly long before Fiverr, and some don’t pay in the agreed time frame, pushing things from 30 to 45 or 60 days… chasing money is not fun.) I don’t understand the “not fair” stuff. It’s what they state, it’s what they deliver. How is that “unfair”?
  16. Well, those are the minimums to be nominated. We were “nominated” for 6-9 months before we had it. Our overall revenue was many times higher than the minimum, our other stats where far beyond the minimums the whole time. It really depends who else is also producing great work in your category. Just because someone in our VO category has passed the $20K minimum, doesn’t mean others don’t have $80K or more, before becoming TRS. It depends on your category. There is no way of knowing exactly what others have earned, how their internal surveys are turning out. Fiverr surveys buyers in private, outside the 5 star system, and I would expect some of that to influence their “who gets TRS status” if there are tons of 5 star people meeting the minimums. I would also suspect it relates to repeat business, how much you get, and some other factors (how unique your service is, total orders, how quickly someone completes orders, etc.) Lots of factors, a crazy number of sellers, they can only add so many per month, so just “qualifying” doesn’t mean I’m close to TRS, it simply means I meet the minimum to be considered.
  17. No matter your level, you have to over-deliver a little to earn repeat business. In the beginning we treated it like an internship, where we got paid minimal amounts for what we did. You can be cheaper short term to build some sales numbers. (OK at first, but longer term a tough road as new people tend to stay super cheap…) Now our rates are much higher, BUT we still over-deliver. New clients get a free bonus on their first order, existing clients get higher quality since we are always refining our processes. We are faster than most of our peers in terms of delivery. (Clients love when you deliver early.) Not always possible today as the orders are larger on average, but many clients appreciate the speed. In your category it may be something else. Find that the successful sellers in your category are doing, see if you can offer some of what they do. (You probably can’t offer their experience, but you can deliver faster, and/or deliver more for the same amount.) You have to find areas you can provide more value, so clients return and/or tell others. It’s critical to build repeat biz, it’s what helped us keep going during the times where Fiverr rotates you out of the top of the searches. (It happens to almost everybody at points…) Then it’s sticking around long enough and it also depends on your category. Voice Over is very competitive, with a flood of people joining all the time. We know a few others who are just as good as us, just as deserving, who haven’t gotten the TRS badge yet. I know they will if they just keep doing what they are doing.
  18. When you hit Level 2, you end up competing with a new crop of sellers. Some level 2 sellers have thousands of gigs sold. (I had over 4500 gigs completed while still Level 2.) Fiverr is not going to always keep someone toward the top of the search pages. They rotate you in/out and see how you do compared to your peers. If someone else at my level is doing more, creating more repeat business, and earning more revenue for Fiverr, they are going to get more views. Just because Fiverr gives us business (by exposing us more at points) doesn’t mean it will continue to happen UNLESS you develop a decent repeat business. New people join all the time, some of them are giving a chance. What have you done recently to improve your gig? What are you doing to make sure you continue to be better at delivering value to your clients? How do your gigs compare to the others in your category at Level 2? They rotate almost everybody out at points, and unless you establish repeat clients, the work will slow down until you find a way to jump start the process. Life on the freelancer platforms.
  19. I don’t know how long you’ve been around, but it took me around 2.5 years, and over 4800 gigs delivered. I know others have done it faster than me, some take longer. Getting there wasn’t my direct goal, although I did want to hit that mark. The first thing was deliver a great voice over product, and earn the right to be more expensive than some others, due to delivering for my clients. The second thing was earn the right to the repeat business for my clients. Deliver something exceptional, and constantly improving, and over time returning clients make a HUGE difference.
  20. Wow, that’s a great idea and THANK-YOU for sharing what is working for you! He’s been doing that for years, just not yet offering it on Fiverr. I appreciate your insights and encouragement. He just finished putting up our 5th family member (DavidBaarns) a couple days ago… And our youngest daughter hit Level 2 last week, and will cross a hundred gigs sold next week if it continues at the current run rate. (All 5 of our kids are adults now…) I know he’s working on a new British accent demo for me, so when that finishes, time to have him post the type of gig you’re mentioning. Thanks again! Just a follow-up on this. Now I’m a Top Rated Seller. Both myself and my son have delivered around 5,000 gigs each, and continuing to grow. (He’s over 5,000, I’m around 4950 as of this writing…) So between us it’s now over 10,000 gigs delivered. (He lives a over thousand miles away from me…) Amazing what can happen over time if we stick with it and continue to refine!
  21. Don’t stress over it. The more you do, the more you’ll find about a third of the people just take the delivery and don’t rate you. (It varies in different categories, you may be get a few more or less reviews.) After about 4,300 gigs, I get about 68% who rate me, but a year ago it was barely over 70%. Just life on Fiverr, we get paid either way.
  22. What I’d like to see is a Level 3. The gap between a beginning L2 and someone with $40 or $50K or more in sales is pretty large. It would be nice to have an “Earned over 20K”, “Been around 2 years or more”, “4.8 or better”. In other words, if qualified to be considered for TRS, at least have something that says you’re not the same as an L2 who has $2k worth of business… And it’s not subjective… you either have the stats, or you don’t…
  23. I just looked at your gig. Looks GREAT! You’re in one of the busiest categories on Fiverr so getting to TRS requires some combination of total sales, and $$$ per month, along with all the other stats. I personally know a half dozen people with over $50K in sales, and 2500+ reviews, all who started a year later than you. They are Level 2. (NOT saying you’re doing bad, but just saying based on what I know, you’re doing less than some others in that category.) For perspective: I started year later, have around 2800 reviews (over 4,200 sales to date), have large sets of repeat clients and I’m still L2. I know of a few male VO artists in the same boat. They have earned from $40 to 60K, starting a few months before me, but also have done over 4,000 gigs, with decent monthly sales ($4-6K per month average.) I know Fiverr values high dollar gigs, so my gut is there are simply many others ahead of us in terms of either monthly sales, or totally dollar value per month. It’s a tougher category to get that badge. Also note my youngest daughter was demoted to Level 1 last month. She is having her best month on Fiverr yet. I stayed L2 both times, and Feb looks like it will be my best month to date. IF I had been promoted last month, I’d think it was due to a new badge level. But for both my daughter and me, we are having our best months with NO promotion… (She is back to L2 again as of yesterday…) In other words: I do want the TRS and hope to earn it soon. That said, that’s not the key to having my best month since I started… Go figure.
  24. A message if flagged because the system thinks we violated the TOS. It can take a day or so before CS clears the message, and sometimes it’s just easier to reword the message. There are a set of trigger words/phrases. You can usually send a similar message to your client with different wording. They don’t tell us all the words/phrases, because they don’t want people working around them. The warning email doesn’t mean the flag has been cleared, just that it’s still under review. Again: Look at the message, see what could be taken as “trying to communicate off the platform” and reword. That’s often faster than waiting for the flag to be removed. Also note: I’m assuming your message wasn’t trying to communicate… There may be other reasons, but without seeing the exact note, we are all just guessing about the “why” here.
  25. Yeah, and then we get fracked. I went to People Per Hour, submitted one hourly, the ones people search for, the finks disapproved it. They set the standards impossibly high! Hey, I have an idea, instead of 4.8, why not 5.0? Instead of 90% completion rate, why not 100%? Come on, people! Let’s raise the standards! 20% commission? Let’s give Fiverr 50%! Better yet, let’s give them 100%. Let’s all work for Fiverr, they need the money, we don’t. Or maybe Fiverr should charge a membership. Want to be TRS? $100 a month. Not enough? $500 then. Hmmm… I guess I see it different. It’s their platform, their rules. I have plenty of other options if I don’t like it. It’s doesn’t bother me if some people decide to go find another platform to work, that’s up to them. If it’s not working for someone, they are free to explore other venues. Build your own site, find other ways to market, there are plenty of options and Fiverr may be perfect for some, or a poor fit. It’s still just one option.
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