[What is your success score?]

On 2/27/2024 at 6:57 AM, ch6k0r said:

I'm finding it weird that I've received fiverr's choice badge in my main gig multiple times, yet my success score for it is 3, was 4 in the past week.

Why I can't see any level on your profile despite of having 1k+ reviews? 

[Your account has been flagged for a severe violation of Fiverr policies As a result, you are not able to participate in the level system.]

Anybody got the solution? I tried all possible way to reach them but they are repeating the same thing. 

[Your account has been flagged for a severe violation of Fiverr policies As a result, you are not able to participate in the level system.]

I'm in the same boat!  At first, Customer Support told me my account was flagged for suspicious location patterns.  Then, when I pressed for more details, they switched and said it was a connected account issue.  It's very confusing!

[My Account got flagged due to suspicious location patterns. But I haven't did something like this.]

4 hours ago, Lena said:

Hello @quo_seo_agency 

I understand this may be disappointing for you. On the Forum, we are not able to provide answers to all Fiverr account-specific questions. Your account was reviewed and as CS explained, it is flagged due to a violation of our policies. Since these account flags are only able to be addressed by our Customer Support team, or if applicable, your Customer Success Manager, I am so sorry to say that there is nothing we can do to assist you on this matter. 

I appreciate your understanding. 

Hi @Lena,

Thank you for your reply, but I'm afraid this doesn't resolve the issue.

The problem is that the CS team is sending generic messages and closing my ticket without actually addressing the account flag violation. I don't have a Customer Success Manager to reach out to, and the forum isn't helpful for Fiverr account specifics.

Could you please advise on how to escalate this further?  I'd like to understand the violation and get my account back in good standing.

Perhaps there's a specific department or supervisor within CS I can contact to get a more thorough resolution?

Thank you for your understanding and assistance.

[My Account got flagged due to suspicious location patterns. But I haven't did something like this.]

So, I reached out for more details regarding some suspicious location patterns, and instead, I received notification about another issue. Apparently, my account has been flagged because it's connected to another account that was disabled due to a policy violation. Honestly, I'm a bit puzzled because I haven't knowingly done anything to violate any policies.

Could you please help me understand what's going on here? @vickieito, @Lena, @milos_siena or @Lyndsey_Fiverr. I really value your assistance in resolving this matter. Thanks a lot for your time and understanding.

"Your account was flagged for being connected to another account that was disabled due to a violation of our policies." Second Reply

"After careful review, your account has been flagged due to activities indicating a connection to violations of our Terms of Service or suspicious location patterns. Consequently, your participation in Fiverr's level system is permanently restricted." First Reply 

[My Account got flagged due to suspicious location patterns. But I haven't did something like this.]

5 minutes ago, williambryan392 said:

Hello @quo_seo_agency,

I'm sorry to hear you're having a difficult time.

You might want to read the below topic that has been answered by @Kesha.

Please note only the support team and/or your Fiverr Success Manager can help you with this.

Staff that are active on the forum are unable to give specific account advice/help.

I'd also suggest reading this link for the help center which explains more about warnings, and the appeal process.

Good luck!

 

 

Thanks for letting me know @williambryan392.  Unfortunately, I don't have a Fiverr Success Manager assigned to me.  I've tried contacting customer support, but I keep getting automated emails back.  Is there anything else I can try?

I'm completely clueless what happened. I'm 100% sure that I haven't violated any guidelines. 

[My Account got flagged due to suspicious location patterns. But I haven't did something like this.]

Hi everyone,

I recently received a message stating my account has been flagged and restricted from participating in the Fiverr level system.  Customer support mentioned a potential Terms of Service violation or suspicious location patterns as the reason. However, I'm confident I haven't violated any Fiverr guidelines.

I'm hoping someone in the community might have encountered a similar situation or have some advice.  Ideally, I'd like to understand the flagged activity in more detail to ensure I'm fully compliant moving forward.

Thanks in advance for any insights!

@vickieito can you please guide me on this and mention Fiverr CS + Staffs to look into this matter. 🙂 

[My Account got flagged due to suspicious location patterns. But I haven't did something like this.]

Hi everyone,

I recently received a message stating my account has been flagged and restricted from participating in the Fiverr level system.  Customer support mentioned a potential Terms of Service violation or suspicious location patterns as the reason. However, I'm confident I haven't violated any Fiverr guidelines.

I'm hoping someone in the community might have encountered a similar situation or have some advice.  Ideally, I'd like to understand the flagged activity in more detail to ensure I'm fully compliant moving forward.

Thanks in advance for any insights!

@vickieito can you please guide me on this and mention Fiverr CS + Staffs to look into this matter. 🙂