Is it too much to ask to have an actual phone conversation with a Fiverr freelancer? I know we are in the same country and speak the same language. I have asked a few times to talk - because I feel we are losing a lot in translation with the fiverr messaging. She has not acknowledged the request and really hasn't answered my questions. She is working on a new Shopify website, I have paid $300 to buy a new theme and she's charging $200 to redesign the website. But, I have no idea how the project is progressing or what to expect at the end. She asked for an extension of 4 days. Meanwhile, my website is not really up and running while she works on it. I'm feeling uncomfortable with this project and I'm considering cancelling it. I will pay her...but unless she can tell me what she's doing that I cannot...I am not feeling very good about this.