as I said, I have almost never received a low score for about 2 months and in general, all my customers are satisfied with the service I provide, I even earned a repeat busuniess badge in this process :slight_smile: but the succsess score has not moved even a gram T_T according to the information I learned from a friend, after the new level system, some sellers are managed manually, so some problems arise. But I don't know how true this information is.