Check your gig status, your gig active or not active. here are the link http://fiverr.com/support_tickets/new/gig. If gig is active, then you can filterable search for your browser.
Check your gig title, image, description, and tag If that isn't okay, you can manor edit on you gig after 24 hours or If that is okay, you need to social media marketing on your gig by doing case studies / general marketing. Best of Luck.
How many impressions and clicks do you have?
Check your gig status active or not active / Is it in search or not? http://fiverr.com/support_tickets/new/gig
He's already a level 1 seller, or he may be getting low ratings on hidden feedback. So I told him to do gig marketing and be active on fiverr and fiverr forum. It can also be due to the fiverr algorithm.