I learned the hard way by not asking enough or the right questions. It is important to understand what your buyer really wants. I spent too much time creating and recreating work because I jumped right in and didn't really understand what the buyer wanted. Now I ask several questions - one is, "Are you a new buyer on Fiverr?" This helps me understand where they are in the process. They may not understand that when a project starts, the clock starts as well. Timely communication is key to a successful project. Or that it's important to share exactly what they want and need as we sellers are not mind readers. Sometimes this occurs through multiple conversations with the buyer.
I try to be friendly, and communicative and let them know I am here to guide them through this process of our contract. This usually works.
But I do have those that answer n/a to required questions; in that instance, I have to go back and explain that the information is required so that I have a clear vision of what they want for a finished product. Again, clear, friendly dialog is a must for communicating with your buyers and getting that 5-star review.
I don't always get it 100% but I do try my hardest. I keep growing and learning here on Fiverr.
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