leonormiserol

How do you know that? so far there are just a lot of confusing answers from fiverr.

And yet it is contradictory to what support told me. "Hi there Leonor, Janette here, it's understandable that you'd want to have more information on your Success Score. Gigs with more orders will have a bigger impact on the overall success score. You’ll be able to see and track your success score on your new Level Overview page. Deleting or pausing a Gig will remove its score from the overall success score. Please note that only active gigs will impact your success score. We aim to improve the quality of services offered on the platform to improve buyer retention. Deleting a low-performing gig means focusing your attention on the ones that work. Once deleted/paused, you may be able to see the effect on your account within the next few days. Keep in mind that the success score is not the only metric affecting your eligibility for the next level. For more information on your levels and benefits, visit Achieving Levels and The Success Score. Please note that deleting a Gig will also remove all Gig information and history."

Maybe it's better to create a new thread with this question. So that it does not get lost among so many comments.

Yes, that's what Kesha said a few pages ago. That's why the comment made me curious.

It's good to know that. So, as I understand it, if I pause my gig with the lowest score and keep the gig with the highest score, only the one that is active is reflected?

In that sense you are absolutely right, there are many sellers who actually steal work or use some fraudulent tool to deliver their work. But this new update is not helping to combat that type of behavior.

This means I can ask support which of my orders are causing my low score?

Yes, at level 0 you will not have that function and many others. They are suffocating us with a pillow.

Well friends, CS just responded to my ticket saying that I deserve level 0. After 10 years on the platform and with only 2 cancellations in the last 2 years. According to them, I have a high negative impact due to cancellations. "It's important to keep in mind that each Gig's history is examined to determine an individual score that is relative to other freelancers in the same category and price benchmark." Does it mean that if I lower my prices my score will go up? Can someone explain to me how that phrase reflects transparency? They are talking to me about something relative, for God's sake. Nobody takes seriously how this works. This means that I will now lose my only source of income. Because I won't even be able to have promoted gigs. Apparently Fiverr made his decision which is to kill as many as he can in the shortest time. At this point I don't know what to do anymore.

The problem is that we have and did not have a way to prepare for this. It doesn't matter if they announced it months before. Since there are parameters that are not clear and new policies that are not fully explained to us. If a couple of months ago they told us that a new system of levels and qualifications was coming, we were only going to be expectant without knowing what was coming to us.

Hello! I am very sorry for your bad experience. First of all, it is wrong that they pressure you to give a good rating, this is penalized by the platform's TOS. Just like asking you about money. It's something you can report to support. Secondly, I understand your limited budget. But it is something that you should review before accepting the order, it does not matter if it takes you a couple of days longer than agreed. And request the corrections they agreed upon so that you are satisfied with the work. It is difficult to tell you to demand a refund, because the seller really did his job and you accepted it. In case you were not satisfied, it seems to me that you should have done so at the time of review. I tell you this from the point of view of a seller. Since it can be an abusive practice sometimes that the seller delivers a job and the client uses it, then requests a refund and gets it. That is why it is important to clarify everything during the work period. In any case, it is something that you can consult with support and they will give you a better answer. I'm sorry if I went on too long in the explanation and I hope you can resolve this in the best way.

I really like your thought, thanks for sharing it. Without a doubt, these are very important aspects Fiverr should consider before sending such a significant change to all users (both buyers and sellers) affecting their experience. And it's something that seems to have been overlooked, I don't want to think it's on purpose. These days we will all be attentive to new updates and comments, because they definitely have to do something.

Well, the topic of this thread has been diverted a bit. 😁

I wonder why Fiverr social networks are so quiet? On X (twitter) or Instagram, why are we not addressing our disagreement through those means?

It's the weekend, they don't seem to be working.🙃 At least I've been waiting for a response from CS for 2 days and they haven't responded.

This group of people who have a gig doing whatever and really aren't professionals at anything. They were in charge of lowering the reputation of the platform. I would like them to implement a verification system. There are people who have 200 orders in queue, with 1 or 2 days of delivery as a deadline, this is humanly impossible. They are hiring people to do their work and that can be a scam, since if your account is personal, you are responsible for each job. Don't misinterpret me as wanting to ruin someone else's work, it's just that they talk about transparency and there are a lot of shady things everywhere.

Thank you very much for sharing your experience and vision of this problem, let's hope that with all our voices raised they really make a positive change. There are many mistakes like the ones you mentioned that should be admitted and corrected. Since it is thanks to us sellers that their platform (which is also ours, because we live here) has been so successful for so long.

So let's say you offer 3 corrections in your gig, and the client requests a change, they still have 2 left. But since we are seeing that the "excessive" corrections affect us. It would be better from this correction to deliver everything through the chat, without delivering the order. And then when the client gives us approval of the work, we do the formal delivery. This is what occurs to me so that this statistic does not affect us so much. What do you think?

It seems to me that there is not much more we can say here. We have all already expressed our rejection and suggestions. We know that we are not going to get a response through this means, we can only hope that they take our comments into account and do something about it. For my part, I asked CS to review my case, I am still waiting for a response. I imagine they have thousands of the same messages.

At this time, Customer Service must have thousands of messages from all of us who feel unfairly affected. They have to reconsider some things. They could leave this new system on hold until it is properly tested and thus avoid all the community discomfort.

It seems to me that we should educate our customers before they qualify, without violating the TOS, explaining that it is a little more confusing now, just be sure to point out the correct options.

This is either a mistake, or a way to confuse buyers. Or simply a new review system that is poorly thought out and applied without going through testing, which hurts us. Look at the following where it says: WHERE YOU CAN IMPROVE Clients get confused because they basically don't read well and they think they are rating positive aspects of you! But it is quite the opposite. You can verify this by asking your client and you will see that it was an error due to the confusing system. After that you can ask him to talk to CS to fix the review. This is all very bad.

@Kesha It seems to me that errors abound even on this topic. I have over 1500 positive reviews. I only canceled 2 orders in 2 years. Only 2! It's not fair that this is happening. My clients always leave me good reviews and tips, doesn't this mean they are satisfied? My reviews do not go below 4 stars, the majority being 5. Now according to this system it says that I am at level 0 because "Order cancellation -Negative impact" How is this possible? Having explained that I do not have a high cancellation rate.

Exactly the same thing happens. I have more than 1500 positive reviews. I ONLY CANCELED 2 ORDERS IN 2 YEARS. Only 2! It's not fair that this is happening. My clients always leave me good reviews and tip , doesn't this mean they are satisfied? I can't understand if this is a bug.

Through social networks with the link that is on the manage gigs page, right where the option to pause or resume the gig is. There is an option called Share.