leonormiserol

It should be noted that other platforms give you free commission when you bring a client from outside.

This is not like this. I only have 2 cancellations in 2 years. 1 in 2023 and another in 2022. And my gig is marked "Order Cancellation Negative Impact." Or maybe it means that canceling an order from one capricious, rude customer is worth more than 200 other orders from satisfied customers.

In that case I'm screwed. I have an order under review 20 days ago, the customer went on vacation and will review it when he returns, although I have already made all the corrections. I sent him the final files. He asked for a correction only to say he would review it later. Let's hope Fiverr punishes buyers. This has never happened to me in 10 years. And it happens to me right now with this new system #$%"&(/)# In reality it doesn't matter anymore, maybe they're going to demote me to level 0 and I can't fall any lower.

Nothing to say. At first she had a gig with 8 and another with 4. Now the one with 8 is shown as "--" and the one with 4 is down to 3.. See you underground

Surprise, I also woke up with a lower score.

Something strong is coming!

This has to end up in the hands of someone competent on fiverr.

That's right, the system is made to confuse the customer. That same thing happened to me 3 times and it is affecting my ratings, with clients leaving good reviews and tips.

If your client tells you this, you can tell them to talk to support so they can fix the rating to one that they consider more honest.

Finally CS got tired of me. After pressuring them for several days to respond to me because my gig is marked by "cancellations" giving me a score of 4. When I only have these 3 cancellations! And they are from a long time ago. It should be noted that 2 were frequent clients, who unfortunately asked for additional changes and then regretted it because they didn't like it, and instead of appreciating the work they decided to cancel. The other was because he asked for excess work after having agreed to a minimum change. My success manager hasn't responded to me in over a week. There is definitely nothing he can do. All of this is very unfair and contradictory. Since they say they take recent orders into account. I write this only to express my frustration and resignation at starting at level 0 without just cause. I know it doesn't contribute anything to help others, but if there is anyone else in the same situation, know that you are not alone.

Thank you very much Frank. My concern is because I still can't understand how I have a gig marked as "Order cancellations Negative impact". My queries to support do not bear fruit because they give me automatic responses that do not help. Taking into account that I only canceled 1 order last year and one more in 2022. So 2 orders in 2 years. It should be noted that they were low amounts. They say that they compare and classify taking into account other sellers of the same level, but there is something wrong here. My cancellation rate is negligible. This is something I would like to know, since I still think it is a mistake. I have been on Fiverr for 10 years, I always stayed at level 2. I never had any warnings with my account. Now I am level 0. Thanks for this new thread.

I would like to give you hope, but I have had a ticket open for a week, I only receive automated responses to my questions that are very specific. Even I could answer that question for you, with some of the answers CS gave me. It is very sad.

It is something worrying. Since this is circulating and it looks exactly like what you are saying. https://hacksnation.com/d/27990-fiverr-de-rank-any-seller-on-fiverr-with-new-level-system

Apparently the moderators have already abandoned this post, since there are many inconsistencies between what they said here and what support tells us. Does anyone really think they take us seriously? They are very happy with their new update, as shown by the webinars and responses. The Terminator arrived and we don't have a John Connor to defend us from the AI.

Hey! I didn't know that the forum had a limit of comments per day. Nothing to do with the topic, but since yesterday I couldn't write! 🙃

Hello! I am very sorry for your situation, but you should write directly to support. Since no one here can help you.

This is totally contradictory to what CS told me

I just realized that something similar happened to me. But worse! I have 2 gig, one with a rating of 4 inexplicably. and in the other he had 8. Now the grade for the one who had 8 has disappeared. So my hopes are getting lower and lower.

Then, if you can, tell us if anything relevant comes up from that conversation.

I also got that message. For a moment I was happy to receive a notification and see that it was someone from Fiverr. But then I was disappointed.

I also received that email, I am level 2, rolled to level 0 with the new system

I asked the specific question to support and received only an automatic response. "The level system considers a wide timeframe of your performance to ensure fair assessments and to prevent isolated negative experiences from impacting your score. The timeframe is limited, and gives a higher weight to more recent orders, as they are more relevant to your current performance. On each Gig, you will see the key areas that either positively or negatively impact your Gig's success score. Improving the metrics that need attention may increase the Gig's score and ultimately your overall Success score, and impact your eligibility to move up to the next level. Gigs with more orders will have a bigger impact on the overall success score. You'll be able to see and track your success score on your new Level Overview page." Nobody wants to tell me why I have a high negative impact due to cancellations. Keeping in mind that I don't cancel orders! Only 2 cancellations in 2 years! It's not even 1% of my orders. I feel mocked.

Yes, it was the webinar this morning and I couldn't get in either. That's why I ask to see if they said anything new, although I doubt it.

Did anyone here join this morning's event "New freelancer levels, more transparency"?