graduatescope

Reposting from @carineb @Kesha @Lyndsey_Fiverr This is urgent. The new feedback system is already confusing with unprofessional emojis and written statements instead of the old numerical only system which was far simpler. But we all know Fiverr will not probably change that so let's leave it at that. But this is a BIG PROBLEM. The new review system does not follow the Likert Scale (https://en.wikipedia.org/wiki/Likert_scale) I am a seller with $280,000+ earnings within 2 years and one of the biggest sellers in my category. I am also a buyer with $19,000+ spent on Fiverr. So, I know exactly what I am talking about. I am speaking from the perspective of a buyer. if I am going to review freelancer's services here, it needs to be fair. Right now it is NOT fair. It is unethical to do this. It needs to be very poor, poor, average, good, very good You cannot just skip 'good' and make very good a 4* and introduce exceptional as a term that falls out the Likert scale. You cannot just make up your own rules and ignore how professional, science-based surveys, research, and studies have been conducted. This is going to result in skewed results. Feedback/Review/Surveys that try to ask for feedback that fall out of the Likert scale tend to have biased answers. You are asking for people to review 1-5. Currently Fiverr has built it as 1,2,3,5,6. Where is 4??? It blows my mind that a billion dollar multi-national company like Fiverr built the review system to not follow the Likert scale which is going to skew results. Was there a reason for this? I understand the Fiverr team is going to launch finally on March 14th, if this is not fixed, this is going to be a huge problem and it does look very bad on Fiverr to be honest. @Kesha You posted on etiquettes for navigating reviews but looks your Fiverr team needs to fix this first and make it fair, equal, and non-biased. I only write this to give my honest opinion as a big buyer on Fiverr so please don't think I am being disrespectful but this is actually alarming. Like seriously, alarming. How would you even explain this after stating that Fiverr is trying to be transparent and fair to sellers? I would love to hear what you think and how you are going to explain this.

I am a big level 2 seller with $280,000 earned in less than 3 years ( I started on Fiverr in 2021). I have completed 4,000+ orders as a seller and have also spent $19,000+ as a buyer. I agree with everyone here about how Fiverr is making mistakes repeatedly with their product releases and updates. Read my detailed post on what I think about their new updates + some feedback to improve them. Comment if you can think of any other improvement as well. We need to stand strong and voice our opinions without stopping to make Fiverr understand. They usually don't listen but we need to stand our ground. I love Fiverr and how it helped me build a successful freelance revenue stream but I am very disappointed with how they progressed over the last couple of years especially with bad product releases.