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gajuseidi

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    DO This, Not That! (Part 3 of the Seller Tip Trilogy)

    in Tips from Sellers

    Posted

    44 minutes ago, melanielm said:
    • Don't put all your eggs in one basket. (Don't rely on income from one source.)
    • Don't undervalue yourself.
    • Choose who you work with wisely. While this is harder on Fiverr because some people just order and you have to work for/with them, jumping on any chance offered often results in more headaches than it's worth.
    • Keep building your marketable skills AND understanding of how to run and grow your business.

    Thanks a lot! Great advice. Working a lot on e-commerce in general at the moment, it's harder than it looks 😄

    • Like 30

    DO This, Not That! (Part 3 of the Seller Tip Trilogy)

    in Tips from Sellers

    Posted

    6 minutes ago, vickiespencer said:

    The person has a gig for "Boosting Forum Traffic." I have often wondered if Fiverr hired him to do what he does on the Fiverr Forum to increase engagement. I for one do not engage he or she which ever the case may be. 🤔

    and 16/39 reviews from the same user with varying degrees of aggressive satisfaction such as "THANK YOU VERY MUCH" and "Many thanks for the help, and your kind services!!!!! Always a pleasure !!!!!! 😊" 🤔😄

    • Like 25
    • Haha 5

    DO This, Not That! (Part 3 of the Seller Tip Trilogy)

    in Tips from Sellers

    Posted

    2 minutes ago, vickiespencer said:

    The best advice I got after I had been selling on the Fiverr Platform for awhile was, "Know your value." I used to sell for $5 what I now sell for $50. Raising my prices got rid of so many headaches in the forum of cheap buyers who wanted the sun, moon and stars for $5. 

    Can't wait for that day! But there's a lot of ground for me to cover before that 😊 Thank you for this advice. I think that with time, I will feel more comfortable to offer more complex services, as now I'm sort of sticking to basic services.

    • Like 24

    DO This, Not That! (Part 3 of the Seller Tip Trilogy)

    in Tips from Sellers

    Posted

    23 minutes ago, lenasemenkova said:

    Only because you can do it, it doesn't mean you should. 

    I think that is a great advice in general. Although being a new seller on fiverr, there is this feeling of needing to do absolutely anything to get the ball rolling, to get your gigs to rank higher, therefore doing almost any order thrown at you. Of course, still having to turn down orders that are impossible to complete (in my case I do photo deblurring, but I cannot do forensic enhancement, since forensic software is not available to the general public, myself included).

    • Like 30

    DO This, Not That! (Part 3 of the Seller Tip Trilogy)

    in Tips from Sellers

    Posted

    5 minutes ago, leannelrivers said:

    I agree. Anyone who wants something NOW is a red flag. I've done last minute jobs for return clients or people who have had the first attempt totally messed up by someone else, but in my general experience buyers who have a 2 hour deadline are pretty unprofessional and extremely difficult to work with.

    The other day I got my first buyer who canceled the order two hours after placing it. Unsurprisingly, he wanted the delivery NOW 😄 he even managed to blame me in the description of order canceling dispute, stating that I was not responsive and it was not clear when the order would be delivered. Fortunately, the CS managed to cancel the order without apparent negative effects on my account.

    • Like 32

    DO This, Not That! (Part 3 of the Seller Tip Trilogy)

    in Tips from Sellers

    Posted

    7 minutes ago, vibronx said:

    First of all, I learned to get rid of unlimited revisions. I had them for a long time out of a genuine desire to deliver the absolute best I could, but I learned here on the forum how it could be abused, so although I never had any problems, I decided to get rid of them.

    Moreover, I learned to always keep a cool head when responding to less than 5-star reviews. To take 24 hours to cool down if needed before responding. Professional responses to reviews are important as your future clients will most likely take a look at them.

    Also, I learned to trust my gut regarding buyers. If I have the least bit of doubt about working with them, I will turn them down. This means I turn down more projects than I accept, but it keeps my experience positive, which is something I value.

    All these advice are very helpful. I still keep unlimited revisions (mostly because my gigs are quite straight forward), but I'll have to see in the future, it's not the first time that I hear that unlimited revisions can be seriously abused. I also already had the unfortunate experience of getting a lower rating review even though I am a quite new seller on fiverr. While I didn't take 24h, I did take 2 hours to cool down and carefully crafted the reply before writing it below the review. And I also need to learn to evaluate buyers sooner rather than later, some of them can be a real hassle to deal with.

    • Like 31

    Buyer cancels 2 hours after placing an order

    in Starter Questions

    Posted

    3 minutes ago, theratypist said:

    Yes, I would agree with this just go with the cancellation. You haven't worked on the order and buyer has already informed you that they purchased from someone else. I don't think you'd want to waste your energy for someone not interested in getting your output anymore. Plus forcibly delivering something will just waste your precious time working on something that could potentially get cancelled (either through CS or even a chargeback)

    Well, I don't know what the weight between a cancellation vs. a bad rating in terms of how it affects gig placement. But a bad rating can happen both privately and publicly (the buyer can rate twice).

    Also as I mentioned earlier, the cancellation might not even affect your completion rate if CS assists you. And if it did, it would get back to 100% after 60 days. If you get a bad rating of 1 or 2 stars, you might not even be able to bid anymore in the buyers requests and that's usually something helpful for new sellers to gain more momentum. Add-on to whatever the buyer may have written on your review.

    Totally not worth your time and energy. You are a new seller, whether we like it or not, good ratings matter a lot in that stage. It helps potential buyers take a decision with us more than a cancellation rate that cannot be seen and resets eventually after 60 days.

    Thank you very much! Your input has been very helpful in this situation, I appreciate it. 😊

    • Like 3

    Buyer cancels 2 hours after placing an order

    in Starter Questions

    Posted

    @khalifacyrusuk and @theratypist thank you both for insightful answers and food for thought. I will have to wait and see what CS is going to do about this situation, but whatever the case might be, I am leaning towards order cancellation. The customer already ordered this service from someone else and even thought they did act unprofessionally, I think it's best to cancel the order and block them so they do not order from me in the future. I only have 8 reviews, with two reviews being 4 and 4.7 stars, 1 or 2 star review would really hurt my account. Although my gig is ranking very well recently, therefore the cancellation with a negative impact would really hurt my gig's ranking as well. But I think this would be the right choice. What do you think?

    • Like 3

    Buyer cancels 2 hours after placing an order

    in Starter Questions

    Posted

    5 minutes ago, theratypist said:

    I would do the same thing as you and contact CS to explain to them what happened and request that it not affect my stats. I'm so sorry this happened to you though! Buyer should have contacted first if they wanted a delivery as quick as that.

    Thank you, this is the first time it happened, but hopefully the CS will be able to resolve this issue. Boggles my mind that there is no system to solve such situations without the help of CS. I'm pretty sure if I just accepted the cancellation, I would be screwed.

    • Like 6

    Buyer cancels 2 hours after placing an order

    in Starter Questions

    Posted

    Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.

     

    gg.jpg

    • Like 3
    • Sad 5

    Welcome to "Fiverr 3.0"!

    in Lounge

    Posted

    Great information! As a new fiverr seller, this article really helps put things into perspective. While it's not possible to always perform at a 110% we can still try to improve efficiently if we know where to look. Thanks a lot!

    • Like 49
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