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Lena

Fiverr Staff
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  1. Dear @Lena 

     

    Dear Lena thanks a million for your kind consideration and taking the time to respond, i am really grateful to you.

     

    you reopened my ticket #11148892.

     

    i got the answer again that was    ""It appears that you have a connection to another account that was disabled due to a violation of our policies, which is why your participation in Fiverr's level system is permanently restricted.""

     

    Actually, then i again replied to this above message and customer support marked it SOLVED automatically. 

     

    that is my point as i got a response at first from customer support at my ticket stating that there is LOCATION INCONSISTENCY , i am ready to give all proofs, my home internet bill , my home other bills, my id card , my office bills for internet, my office address  and all that and my mobile details etc, (i changed my home internet approx 2 months ago as i switched to fibre from other internet connection and i never travelled outside country in fact i dont have my passport created yet which is neccessary to travel outside country.

     

    now comming towards the CONNECTION WITH ANY OTHER ACCOUNT, i wrote to support on saturday that i do  not have any other account myself and even in my circle, i have a team of 4 designers who are working with my me in my office from last 3 to 4 years they all including me know about the second account policy is just like a death for all of us, as we all will be BAN, so they have never created the account and i myself know very well about this and i do not have any connection with any other account. 

     

    i do not have any active warning right now or even in the past years i never got any warning related to any of TOS , you can cross check i am sure , why would i do this severe violation when i clearly know the results of doing so . please be kind with me and consider this a humble request from me and my team .

     

    i always trust customer support responses i saw you respond very dedicatedly here i trust this issue will be resolved its just matter of my life believe me i cant sleep from last many nights as i have a great hardwork and effort behind all this and i have only one account i can never think about creating a second or had a relation with any other account. thats the reason i am litelly just begging from you guys to see this matter please.

     

    here in my plaza where there is my office, there are many offices who even do freelancing i even dont know who is working at fiverr. 

     

    i am attaching a few screenshoots showing my warning status as you can see i do not have any active warning right now or even in past as well.

     

    please co-operate with me there must be some misunderstanding please consider my request do no exclude me from this race. as after investing and spending so much time and efforts here at fiverr , fiverr is just like life to me.

     

    i will look forward to your kind response and i am ready to give proof if needed.

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    1. mehboobahmed6821

      mehboobahmed6821

      @Lena 

      Dear Fiverr Staff Members,

       

      Hope you will be doing great.

       

      Kindly check my ticket #11148892. as i requested in my  earlier message posted above, please 

       

      i am really very worried about this issue i dont have any connection with any other account who violated TOS so flagging my account is not right decision, i am 100% sure i dont have any connection , you can ask me for any proofs you needed from my side, you can investigate from me. i am ready to provide everything in order to proove that i am not guilty.

       

      i will look forward to your kind response.

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    2. Lena

      Lena

      Hello @mehboobahmed6821 

      We understand this may be disappointing for you. On the Forum, we are not able to provide answers to all Fiverr account-specific questions. These account flags are only able to be addressed by our Customer Support team, or if applicable, your Customer Success Manager. If you are not satisfied with the explanation provided by our Customer Support, please reach out to your Success Manager.

      Thank you.

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