trombonhero

Looks great to me, Kushan. I'm not in your business field but what about adding examples of your expertise and past experiences on your gig page/portfolio? I mean, you are selling your skills, but I was curious to see some of your past works and collaborations: I couldn't find them nor on the gig or on your profile. Since you said that you are an experienced AI developer, showcase your service! I'm still curious by the way 😁

You can't download or you can't open it? It seems to be an XML file. If so, did you try to open it with MuseScore (free), Sibelius, Finale or an online platform for opening MusicXML files?

Me neither. The Help Center says: "A new Financial documents tab will be located within your Earnings page. You will need to select Edit information under the DAC7 document." - Fiverr I suppose that they're implementing this and that we will be able to edit the document soon. In the meantime, even if it's probably related to the "buyer settings", under "Billing and payments/Billing information" it's possible to add our fiscal information (even the TIN). Did you contact Customer Support? Best wishes, Michele

Did you try the new section "Get recommended" on our profile page? It should be after "My portfolio". We can now add reviews from past work with recommendations: I'm wondering how it will show up on our profile and how many testimonials we can have 🤔

Hi @atakan81, Fiverr is an eCommerce. Keeping up with the demands of the platform is a challenge, and I'm sure it's just as challenging for us as it is for them (to be competitive as an eCommerce). On the other hand, it's not that hard to create a gig and if Fiverr is asking you all those details it's because they want us to start great each time. Fiverr Learn can assist you in creating your business plan: https://learn.fiverr.com/courses/online-freelancing-essentials-be-a-successful-fiverr-seller. Additionally, this forum offers a variety of useful tips and the opportunity to ask your own questions! If you are searching for fun and if you're up for the challenge for a cup of coffee and a burger, I think that a social platform like BandLab can help you with that. It's not an eCommerce, you're not selling anything but you can challenge yourself as much as you want, having fun with other musicians and producers (and get tips for that burger). Michele

From the web page (logged in, of course), My Business, Gigs, Turn it on/off with the button on the top right corner of the page. No need to go through the Resolution Center at all!

What about adding a feature for uploading a temporary thumbnail to our gigs for promotion purposes? Let's say that we want to promote a deal for the upcoming holidays: instead of changing the video (because that's the one our customers always look at first), we could easily add a temporary extra-thumbnail (overriding the video thumbnail) that will last X days or will be automatically removed after X days OR will remove manually when we need to.

Hi Kay, your voice sounds great. For this issue, I know that cancelling an order involves two sides and if you don't accept the buyer's decision, the Customer Support Team will get-in and resolve the dispute (there are also new cancellation policies for refunds and reviews). If the buyer said something like that, I'm not sure that there will be any good outcome. How the dispute has been going? Thinking about the future, I don't know your subcategory (I'm a Session Musician/Instrumentals) but I would study the competition and change prices that would help me remain competitive and, at the same time, avoid buyers like those. You've enough reviews. Did you try to talk with a Fiverr Success Manager?

I prefer to send potential buyers to my gigs pages, to my portfolio and to other available online sources (i.e. YouTube). There are plenty of options to showcase ourselves as musicians and sellers. What if this is Fiverr forcing us to avoid to work for free? 🤔

That is awesome! As @tobywilson664 said, quick and professional resolution, thumbs up to the Support and all the other Fiverr Teams involved! 👍 Mandatory on the basic package: - Recording Length (in seconds) - 30; - Mixing & Mastering - shouldn't be included; - Record video - shouldn't be included; - Number of tracks - 1; - Sheet Music/MIDI - shouldn't be included. I was thinking today about the "Number of tracks". If I sell "trumpet and trombone" recordings, the number of tracks involved on the basic package should be 2 (at least). What about if Fiverr is thinking about "tracks" as "takes"? As @barriteau said in another related topic here in the Forum, if we think about a drummer/percussionist there is no use in having a mandatory 1 track for the basic package. But if we think about "1 take" it makes sense; what do you think? If you agree with this, we can try to contact the Support once more and explain our concerns about this terminology. About the recording length (30 seconds), it's okay for me because it can be enough sometimes for recording brass instruments (a solo, a small line...). As @visualstudios said: Probably, in your case @lrm5195, Fiverr is forcing you to change the basic package to a short demo version of what a buyer could get through the standard package. This way, customers could try your recordings, compare them with another musician/seller and choose which will be better for their project.

Update from Fiverr Customer Support: I really hope it will be fixed soon!

Mandatory on the basic package: - Recording Length (in seconds) - 30; - Mixing & Mastering - shouldn't be included; - Record video - shouldn't be included; - Number of tracks - 1; - Sheet Music/MIDI - should be included. What do you think about this new update? I really hope that the new mandatory add-on for delivering Sheet Music/MIDI on the basic package is just a mistake. I also think that having the "Number of tracks" on the basic package set to 1 is a restriction that it could avoided. For example, my gig for recording trumpet and trombone lines provides 2 tracks on the basic package, one is the trombone one is the trumpet. It's not helpful... If you have in mind to update your services, keep in mind that you will face these limitations at the moment.

And that's not what requested and purchased in the first place. help.fiverr.com/Selling on Fiverr/Contact us/Selling on Fiverr/Orders/Current orders/Issue with an order/Customer Support/Describe the most important facts.

Hi Aamsakin, are you able to deliver what was requested and purchased in the first place without having access to buyer's Quickbooks (account, I suppose)?

What you need to do: Report it/them. Terms: not aligned with Fiverr's Terms of Service. Or create the Upwork account as they request after starting the gig (payment) on Fiverr and working with them (communication and live meetings) directly on Fiverr.

Hi, it is happening to me as well. The incognito mode seems to work just fine (fiverr.com/username). They're probably changing something on these days...

🤔 … It could be requested during the second purchase on the platform (to speed up the process for first time buyers, who also won’t be able to leave a review on cancelled orders). 🤔 …. It could be requested within a certain period of time (in the meantime a buyer can purchase services but won’t be able to leave a review on cancelled orders). …. 💡

What about implementing an ID verification process for buyers? We can ask this question during the upcoming virtual event “What do Buyers Want” (Jun 21) 🤞

It seems that the option to leave ratings and reviews on a canceled order won’t be available without sufficient communication (between the buyer and the seller) and on orders without deliveries - fiverr help.

Inbox/Click on a chat/Use a quick response/Set auto reply

Move on the next one 😁 Which feature? You can't. You can use coupons or subscription offers to do it.

Hi @bethanyvo, I agree! Having the possibility to turn on the auto reply feature only at certain hours would be great! 👍

It's better you contact a local accountant: "As per our Terms of Service, sellers are responsible for handling their local taxes." - Fiverr

4 🤔

Adjust your gig's requirements ⏳