pinksamuraiii

No, the buyer cannot see what they are giving you in a ‘number’ for ratings anymore. With the new rating system we just see emojis🙂 to rate our experience using you (the seller). I believe they did this so buyers can be more honest and upfront with gig page reviews that everyone can view (versus just on private reviewing).

If you got 3-4 star ratings recently from buyers it’s because of the new rating system that is forcing them to be more honest about their experience working with you. The buyers rated you low on something, which means the delivery wasn’t ‘exceptional’ despite writing good feedback. You should be able to see the amount of stars given to you per category so you can pinpoint which area least satisfactory.

This is a good review. I don’t know why you think it’s bad? Let me tell you what’s bad -> Having a seller tell you they can do a job and see they have two 5-star reviews and going with them based on that, only to realize that the reviews weren’t authentic and I end up wasting my money/time because the other buyers were afraid to rate them honestly in fear of retaliation (since sellers can also rate the buyers). That is what is bad with the system. This will cause buyers to give up on the platform. *The only remedy to this is to force buyers to rate more honestly upfront, which is what the platform is now doing with the update.

I feel for sellers with the changes and all, but I’m noticing a lot of 5 star reviews on sellers who are not qualified to do the job, these are pity reviews and it tricks other buyers into purchasing from a less-than-stellar seller. Buyer gets afraid and gives seller 5 stars even if they suck (then gives an honest rating privately) however another buyer comes in and publicly sees 5-stars and think seller is good when in all honesty they sucked. This has wasted so much valuable time and money, and a nightmare experience on the platform. 😞 The only thing I agree with that’s odd might be value for money that should probably not apply since buyers can choose who to work with.

I don’t want to give you define advice. But, I also heard from somebody else on here that it does help the recovery on your rating. Although, I would tell you this is just a rumor I heard, and I don’t know if it’s a fact. But, I heard this same thing too.

Maybe fiverr sees you as a risk?

I understand the fears some sellers have from the new rating system, however it's for more honest reviews because people were leaving 5-stars out of pity for sellers who did not necessarily deserve 5-stars (some sellers are truly unqualified to deliver what they are advertising). There are countless buyers who feel sympathetic and will give them a pity-review/rating, but how does that help the serious buyers who are looking for a professional to do a task when we rely solely on good a review? A new buyer coming in would have no idea what their in store for and then gets screwed thinking the seller was supposed to be good. Now, the buyer is out their money and time.

A first review helps break the ice. However, a heavily discounted gig with a very tight deadline does not seem very appealing at all. I’m a buyer and would ever ask for a discount on top of a tight deadline. Hard pass. Wait for the next person 🙂

It depends on how much of a discount, and if it’s worth it to your time and effort. As this could be a potential first order that could provide feedback and ratings to your profile. You can use it as a tester. First, figure out what the client is looking for, and then determine if you want to work out a discount for it or not. But first, make sure you understand what they need from you, so you can make the judgement for yourself (and for them as well). *Don’t forget, you can even work out custom orders, for half the price than it will be half of what gig offers, so to speak.

So… you’re saying sellers shouldn’t be penalized for lying to buyers about their skill-set just to get the order? Help me understand it. A seller can have one good review for the client to go off of, but we wouldn’t have any idea how many bad ones they had from cancelled orders of their own accord (because they couldn’t do the job, etc). Sometimes cancellations are not enacted by the buyers, they are enacted by the sellers who realized they oversold themselves and bit off more then they could chew (in most cases, not all). You suggesting that buyers shouldn’t be able to leave an effecting star review for a cancellation to warn others, is like if a buyer suggests that all sellers on the site should be ‘pro level’ to sell their services because they can’t be trusted if they’re not pro. It’s silly to say. Fiverr is doing this change because there is a problem. People are unhappy.

I’m a buyer and I LOVE that Fiverr has implemented reviews on cancelled orders now. Imagine you see one 5-star review (and try out that seller) and come to find out that they actually had four cancelled orders… now we can truly find out if sellers are worth using or not. Too many times have I been lied to about skills and sellers have good ratings on their page when only one person liked them and they did bad on all the other orders, it’s because all the other cancelled reviews were never posted.

Sellers are worried about 'fake buyers', and buyers are worried about 'fake sellers' here... is a never-ending cycle on fiverr!

I've seen a seller on here who reviewed his account from another secondary account, (using pretty much the same profile picture and username), I kid you not! He wasn't banned either and got away with that for some reason, the dude literally reviewed himself.

I’m a buyer and even I agree with this lol. 🫡 *I think sellers should have the option to decline a job request on ‘blank’ gig requests. The clients who have not provided details on ‘order page’ in order for the seller to complete the job appropriately. Meaning, if nothing is attached, insufficient information, or unusable files, the seller should be able to decline within a 24-hr grace period. Interesting concept to pass along.

Funny enough, Upwork actually has a button built in its system where sellers and clients can interact/VC on the site itself about their upcoming project. I have not seen this feature implemented on Fiverr yet, but I assume this would be ideal for what you want. However, having communication outside of Fiverr is against their ToS. Maybe try to contact customer support to see if they can recommend a solution for you? Best of luck!