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bitwiseauto's Achievements


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  1. I don’t think they use a time zone. When you make an offer or a buyer takes one of your gigs, it is specified in number of days rather than a particular day or date. For example, in my situation I am in Australia. Right now is Thursday 1:50pm. If someone from USA makes an order with 5 days delivery, it is just 5 days from now for both of us.
  2. I like it as a bit of income on the side. I’ve met some really friendly customers. My only gripe is with how unfairly we sometimes get treated by Fiverr as sellers. I had a relatively successful gig taken away from me due to TOS violation for a gig type that is not allowed, despite fiverr actually having a category for that type of gig during gig creation. All I got was generic responses from customer support and no real reason given as to why mine was removed despite there being hundreds of other gigs selling identical services. Oh well, I still have another gig that is bringing in a bit of income so can’t complain.
  3. Well, Just created a new gig to replace the old one and it is immediately denied and I get this message: Hi bitwiseauto, Your account was flagged for offering services that are not allowed in our marketplace. Fiverr allows sellers to create Gigs and offer professional services. However, sellers are required to be aware of our Terms of Service, guidelines, and which services are not allowed on our platform. Additionally, sellers must adhere to all third party Terms of Service. This is your first warning. If you repeat this violation or continue to violate Fiverr’s TOS, your account will be suspended. If you have any questions or concerns, please don’t hesitate to reach out at https://support.fiverr.com Thanks!The Fiverr team There has to be an issue with the gig approval system. My new gig was simply convert files from one format to another, there are hundreds of other gigs doing the same. So I will potentially get my account suspended for following the rules? I did absolutely nothing wrong other than create a file conversion gig. Do better Fiverr, this is very disappointing.
  4. This is absolutely terrible. I supposedly violated the terms because I used a third party for my gig? This is totally absolutely 100% false. My gig is based around a customer giving me a file in one format (Excel file for example), I then convert that excel file to another format like XML. I then deliver the converted file to the customer. There is no third party involved, I develop my own code to do the conversion using PowerShell which is my area of expertise, I even offer the code I developed for each gig as an extra. Customer service just said to create a new gig to replace it. Which is absolute rubbish, how do I know they just won’t decide to do the same thing again whenever they feel like it? Terrible way to treat people.
  5. You just said: These statements cannot both be true. Absolutely, I never took at it as you saying I broke the TOS. My reply was just in general that if the system did think I broke the TOS I can’t imagine any reason why that’s all. My statements are both true. I read the TOS and understood that making false claims on a gig violates the TOS; however, I had no idea specifically that the keyword “Millions” might trigger a fake engagement gig or that having too many commas might cause an issue. So it is both true that I read the TOS and that I had no idea that using the keyword “millions” may trigger a TOS violation.
  6. Including the Community Standards, Payment Terms, and Privacy Policy pages? Those count as part of the main ToS too, and do include more limitations and information. I have read all of this and cannot determine where I might have violated one of the rules and have even made a point to stick by the rules. I have always denied any attempts to communicate outside of fiverr, despite multiple approaches. Just at a complete loss. It looks it was some kind of automated thing, so it must be a keyword or something it didn’t like, because the Gig was “Denied” the instant I clicked “Save” after editing it.
  7. Thanks for that insight. I had no idea. The thing is, my gig title is not making any unfound claims, I have worked with more than one customer on Fiverr were the project required conversion of over 1,000,000 files. The previous title also contained the word “millions”, although it read like this: “Bulk convert up to millions of your xml, csv, xls, json and pdf files” You might also be correct about all the commas, while I just wrote out the gig title here in this reply I realized I probably didn’t need the commas.
  8. No, this one is a different gig. The other gig appears to have fixed itself, I am now appearing in the search but much lower than I used to - I will put that down to gig rotation. This other gig however, all I did was change the title to: “Bulk convert millions of your xml,csv,xls, json and pdf files” then suddenly denied/removed due to general TOS violation. No other reason than that.
  9. Hi, I made a small edit to one of my gigs - changed some tags and optimized the gig title. As soon as I saved the Gig was automatically denied due to “Requires Modification - General TOS Violation”. I read through all the TOS and cannot see where I have made any violations. I have sent a ticket to support and awaiting their response. Anyone had this happen to them before? did you get a positive outcome?
  10. Pretty much correct. Got a very unhelpful response from CS about gig rotation and promoting my gig on social media… My issue isn’t gig rotation, my issue is the gig disappeared from search completely.
  11. Still no response from CS, despite the support ticket being opened. Not to be too negative but I suspect CS is just going to put this in to the “too hard basket” and forget about it. Hopefully I am proven wrong.
  12. Hello, thanks for checking in. Unfortunately I have had no response since my last update to CS 14 hours ago. I really hope they get to the bottom of this issue. Like you said it is a bug somewhere. Unsure what, I am tempted to modify my gig and see if it makes any difference.
  13. It has been 24 hours and same issue. I emailed CS to let them know.
  14. The issue only appears to be affecting my gig as well when searching “PowerShell”. For example: Search for “PowerShell” and apply no filters - 100 results - Mine isn’t listed Search for “PowerShell” and apply a filter like $1 minimum price - 101 results - Mine is the extra result. So strange, I hope they get to the bottom of it. I am 100% certain is not a local issue like my web browser or anything like that.
  15. CS advised that they have applied a small fix to my account and to wait up to 24 hours to see if there is a difference. It has only been 12 hours and so far nothing has changed. I have the exact same problem as you, does not appear when searching the keyword, but my gig appears as soon as I apply any filter on the results.
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