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kerpoostudio

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Posts posted by kerpoostudio

  1. What is extremely weird is that everything is going well now. We work as usual, and there are no differences rather than last week. What will happen on March 14? Why is no one responsive here? Why should we be left in the dark exactly from March 14? 

    Everything will be all right until March 13, but suddenly, from March 14, they will say bye-bye. You have no badge from now on, No ads, and who knows what other things!!! It's so so weird.

    • Like 8
    • Up 2
  2. 21 minutes ago, carrotymusic said:

    I can't even describe how much strength, effort and tears I spent working here!!! I got the highest ratings and TOP RATED seller for 4 years and now just for no reason my account was flagged

    Me too, brother. Our studio was one of the top studios in the Architecture field, with over 1400 projects and 800 reviews.

    • Like 7
    • Up 1
  3. I am just wondering why this penalty is forever. Imagine some guys make a mistake and have a warning. Why they must be restricted permanently? A permanent restriction could be imposed on the one who makes the mistake twice.
    I think that's too much of a mistake. Everyone can make a mistake unintentionally. And a warning that remains for a few months can prevent more mistakes. 

    Am I right?

    @Lyndsey_Fiverr @ana_tomy @Kesha

    • Like 18
    • Congrats! 1
    • Up 2
  4. 5 minutes ago, visualstudios said:

    That's not what your website says - it claims to be in two places at once.

    Screenshot 2024-02-16 at 19.32.49.png

    What does that mean?
    I always joined from a specific location to Fiverr!!
    Are there any problems with being a Studio but always connecting Fiverr from a specific location?!
    I didn't know this was against terms of service!

    • Like 7
    • Up 3
  5. 13 minutes ago, Kesha said:

    Hi! @kerpoostudio This is not a bug, but it could be due to several different reasons. I would recommend that you reach out to Customer Support. They will be happy to help clarify things for you.

    Dear @Kesha, The Customer service is not responsive at all. They say this is because of location inconsistency
    They only copy-paste a preset response to thousands of sellers who are facing this issue. (Please check another topic that is about this issue) you can see many sellers have the same problem.
    I never had any warning regarding location inconsistency, and I never changed my location for more than 6 months.

    Please, please help. We are losing our jobs, and no one is responsive here. I've been doing this job for more than 5 years, doing more than 1400 projects, and have over 800 reviews. 

    And in one night, everything will be ruined without any explanations.

    Please, please, please help.

    • Like 7
    • Up 5
  6. 2 minutes ago, diana_design said:

    Hello there,
     
    I understand you believe you should not have received the Account Flagged level and would like us to reinstate your eligibility for the level system.
     
    I manually reviewed your account again.
    It appears that you have a location inconsistency or connection to another account that was disabled due to a violation of our policies, which is why the system flagged your account as ineligible for selling.
     
    I reviewed your account and as much as I understand your frustration, you were not found eligible to be removed from the Account Flagged status. However, you can still share your Gigs with potential buyers, and they can place orders with you.
     
    I appreciate your understanding.




    {{{This is what I got from CS, I think Coule months I used shared Wifi & Computer, Is this reason for this? }}}}

    The exact text they copied for me!

    • Like 12
  7. It was the worst support I've got from Fiverr. 
    I asked them what would be to our account from March 14. Will they ban us or not? They didn't even answer me.
    After 5 years of working hard, doing more than 1400 projects, and having more than 800 reviews, I am extremely frustrated!
    It seems they don't even need us anymore!

    • Like 15
  8. @carrotymusic
    I am not quite sure what they want to do with us. They don't say we will ban you or something like that. They say You will not be a participant in the Fiverr level system. I am not sure what that means exactly. I hope @Lyndsey_Fiverr gets back to us with some good news. That says this nightmare will be finished soon.

    • Like 10
    • Up 1
  9. Hello, @Kesha - We have been working on Fiverr for about 5 years as a team. We have done more than 1400 projects on Fiverr and have over 800 reviews here. Our account is flagged as well. However, we never had any location inconsistency or something like that. We are a part of the Fiverr community and are doing our best to keep Fiverr as the best freelancing website.

    What is the reason for this situation? We are extremely nervous about our job. Fiverr is our primary job to do. If this is a bug, would you please remove it? I hope you will come up with some good news that this will be solved soon.
    Thanks so much

    • Like 11
    • Up 9
  10. Hello, @ana_tomy and @Lyndsey_Fiverr- We have been working on Fiverr for about 5 years as a team. We have done more than 1400 projects on Fiverr and have over 800 reviews here. Our account is flagged as well. However, we never had any location inconsistency or something like that. We are a part of the Fiverr community and are doing our best to keep Fiverr as the best freelancing website.

    What is the reason for this situation? We are extremely nervous about our job. Fiverr is our primary job to do. If this is a bug, would you please remove it? I hope you will come up with some good news that this will be solved soon.
    Thanks so much

    • Like 11
    • Up 5
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