visualstudios

If you post the entire conversation, as well as your buyer stats, we can get a better idea of the sellers reasoning. From what you've posted, it can be anything.

Cancelation % on display. So simple.

Cancelation rate on display in gigs and profile, besides reviews. Leave the review system as is. This is a very simple fix, will actually function in the spirit of the idea (distinguish between sellers with a lot of cancelations and those who don't) and won't impact seller levels, etc. I also foresee next to no backlash from the seller community on a feature like this.

You get direct return. Namely, getting what you want, instead of wasting money for something you can't use. You do you, if that attitude is working well for you, that's great.

99% of buyers will request a revision or a cancelation if they're unsatisfied. Fiverr doesn't limit revisions in any way, so if a buyer is not happy he can let the seller know. I don't know what that seller did, maybe he was over his head, did bad work, etc., can't know without looking at the order, initial brief, and deliverables. Maybe he thought he was delivering what you wanted and following instructions. Maybe the instructions were misleading. Maybe he didn't care. All possible. In any case, by the way you worded it, it sounds like you left a bad private review, but not a public review, and didn't even tell them what you thought (that's why he had to ask). A bad private review is pointless for a seller, since we can't see it. He will never improve without proper feedback.

You're way overthinking it. There's a much simpler, and almost undetectable way, that doesn't entail having any accounts on other platforms, and that can be quite enticing. Want to get rid of your competition? Ask a couple friends to create buyer accounts, and have them all place a $5 order, and complete it. Then they aren't new buyers. Then have them order from your competition, it doesn't matter if their price is high, you'll get your money back through canceling anyway, and you can leave them bad reviews for free. Hmm. Before, if you wanted to review bomb competitors, you would at least have to pay their price for the privilege. If they were high ticket sellers, that would be very expensive. Now it seems trivial.

I wouldn't leave the offer open. His attitude is a red flag, you don't want to work with someone who decided to go with the cheap option first, and then comes to you. That's a risk. They will go into the order thinking you're too expensive, so they'll be extra nitpicky. It would be enough to be good, you must be "much better" than the cheap option, and depending on the work, some things are what they are. Certain videos will be the same no matter if you pay $100 or $1000, they are what they are. But some sellers charge more per hour than others, because their time is more valuable, so a price sensitive seller is bad news for higher priced sellers. Better to turn them away. As for the "there's people selling for cheaper..." "I never discuss what other sellers charge, they know better than me what their service is worth".

Yes, but that's not visible for buyers, and that's the issue. A seller can cancel just enough to always be at 90%, and it will be indistinguishable from a seller that never cancels. If it's displayed on the profile, the buyers can see - "I can go with this guy, and have a 1/10 chance of getting my order cancelled... or I can go with this guy, that cancels 0 orders". For example, I have 0 cancelations in the last year. Let's say I do 10 orders a month. My profile will look the exact same as another seller that also does 10 orders a month, but cancels one of them every month. That's 90%, so he won't be demoted.

And sellers would refuse, because they have no guarantee of getting paid. Buyers would promise tips, then leave sellers hanging.

You can't eliminate those people. You can decrease the quantity, but I've found people like that at $1000+.

@Shiran.M Since you are relaying feedback, what about this idea: We have a problem, currently, with sellers cancelling too much to distort their public metrics (and apparently the private completed orders stat is not enough to fix that), and that's why this new feature is being implemented. What if on every gig / seller profile Fiverr showed the amount/% of canceled/completed orders? That would also let the buyers know if they were abusing the system, while not allowing a single disgruntled buyer to badmouth the seller publicly just because, and for an order that was cancelled for good reason. Make the number of canceled orders public information - I don't think there would be any backlash against that from serious sellers, and it would also punish the people using cancelations to game the system.

Yeah, that's a load of bull. Communication is vital for everything.

And I bet this system would have far less backlash from the seller community, while providing the same benefit to buyers. Something to think about.

Exactly. I think this would be a much more elegant solution, actually. The buyer couldn't badmouth a seller just because, demoting him, etc. And there would be a clear distinction between sellers canceling a lot (so, if you are serious and want your order to be delivered on time, probably you won't risk it with them), and sellers that cancel very little. It's a better solution imo. And it shouldn't be a number either, it should be a %, naturally. "This seller completes XX% of their orders", written on the gig near the reviews. Simple.

Sure, so the actual fix for this would be for Fiverr to show the number of canceled orders on a seller's profile/gig. No need for reviews at all.

We can't assume all buyer reviews left on a cancelation are "the truth".

My point was the just paying for the sinner. From a utilitarian perspective, it may well be worth to jail the innocent, if that means you catch all the criminals. Crime will go down. From a personal liberty perspective... that's problematic. There's no good, definitive answer.

You're talking to me lol, you seriously think I don't acknowledge that? That's a given. This boils down to an ethics issue, in the end. Is it worth to jail an innocent if that means 99 criminals go to jail? Or is it better to keep the 99 criminals out, if that means the innocent is also free? There's no good answer to this. People have argued back and forth on this point for millennia. And this is the same. Almost surely some people will be negatively impacted and didn't deserve to, even if the vast majority are, indeed, bad sellers.

Because in that case it's warranted, and nobody has a problem with it. Of course people will focus on the system's downsides, nobody is gonna complain about the upside.

There's no problem with using technology. The problem is that on a forum I want to talk to real people using their own words, and speaking their own thoughts. If I wanted to speak to chat gpt, that's what I'd do. It's actually disrespectful for everyone who takes the time to actually write their own posts to get a reply that was written by a bot. Also, if you admit that your post was indeed written using chat gpt (and it obviously was, given the structure - that 4 point list alone is evident, not to mention the formula of "I understand your perspective, but... etc.", that's chatgpt for you), then there was no disrespect in what I said, it was factual. If you don't... I'll find that very hard to believe.

Don't argue with chat gpt, mike...

I have request to order, and turn them down at any red flag. My pricing also turns many away. If the question is how many bad contacts are interested in buying, and would buy, but end up not buying, I'd say around 50%. If the question is how many end up being actual buyers after my selection, nearly zero. But my case is not typical.

But that's the best case scenario. In that case, of course it's good. But theoretically we already had the cancelation rate metric to deal with sellers doing that excessively. What I'm worried about are buyers canceling and leaving bad reviews that are completely unwarranted (because they changed their mind after delivery, because they want more services and not pay for them, because they want something different that the seller doesn't offer, because they "don't like it" and are, quite frankly, wrong, or simply on purpose). All these things can happen. On a low volume seller, that does a couple orders per month, that can be catastrophic, and there's very little they can do.

Overall, combined with the reduced threshold for level metrics, and if it's well implemented, it's probably good. We will have to wait and see how they deal with cases of buyers acting in bad faith though, that can make or break a system like this. A good point mentioned above is that sellers should also rate the buyers in the case of cancelations, I don't see why it should be one way only. Of course that's if the buyer ratings are a system that Fiverr wants to keep, given the way it works now it's not particularly useful and could probably be removed.

I very rarely report people, that's not something I like to do, but take a look. Never addressing me directly, the entire thread, but always jamming it in, and insinuating less than pleasant things.