humanissocial

Well that’s prejudiced but ok. No one needs your CV.

Thanks! I try. Haha Have a great day.

If you don’t have that capability, you have no place in business or sales. Start researching and start thinking critically. “Woe is me” is incorrect here and will hold you back.

That’s why you don’t rely on it for your income. Never, every rely on things you can’t control. There are plenty of other ways to make money. God isn’t angry with you. You’re just not thinking outside of the box. YOU are responsible for your success, not Fiverr or God.

They target new sellers, unfortunately. You should get fewer of them once you’ve had more sales, assuming your gigs are of professional quality.

They’re also used for customer service, which this could be part of. They are, but for as-is product fulfillment on the set terms for the product, not personally fulfilled freelance services with yet-to-be determined contracts.

Yes. And chatbots aren’t appropriate as a response to freelance queries, anyway. They are for product fulfillment. I like the form idea, but not as a replacement for the first interaction, as we have discussed.

It helps them know quicker if you can’t/don’t provide a particular service, as they can then go to another seller for that service, and maybe return later for services you do provide. So they can go to the other seller now instead of in eg. 8 hours time. But that is what I am saying. They are going to go to a bunch of sellers from the get-go if it is that time sensitive and they are going to favor whichever qualified conversation comes first. They aren’t going to message one person and wait to see if they can do it. People use Fiverr because they can get things last minute and with no fuss. Also, what you are referring to are forms, not personal messages, and Fiverr would never, ever enable forms as a first round of communication here. It isn’t going to happen.

Okay maybe they could but there’s a limited number of chars displayed, so in your titles for them you probably can’t be too specific. The more you add the longer it can take you to visually find the one you want if you think there’s a relevant one. An auto response (or if you want to call it a chatbot but I don’t think it would be totally like that) could take the exact text of the user’s message into account and automatically (and quickly) find the best response(s) to give. And much faster than the hours it might take for the seller to give the same reply. Forms would be handy and efficient, but still wouldn’t address the time sensitivity. The buyer would still widen their options to make sure they can get the job done on time and they would still favour the earliest qualifying conversation.

Yes, you can. And you can also make a form response to address this, and with the click of a button, you can send that message off to the buyer. I’m assuming you’re not just talking about an auto-reply, but a chatbot. Anything else would be insanely unaccurate. I know it was just an example - but I used it to explain what should be focused on - rather than enabling laziness among the sellers. You could have many things, and I’m sure Fiverr has considered developing chatbots to address the need for fast responses, but since we’re not seeing that after so many years, I also assume that the experts don’t see the need for it, and neither do I. And chatbots aren’t suitable for personally fulfilled freelance services, anyway, only as-is, non-personalized products.

You can tailor them. They aren’t sent automatically. If a seller isn’t available in that time and it is a time sensitive offer, sending a form response saying you will get back to them doesn’t do anything. You still need to have a conversation to verify suitability and also wait for the job to be completed. If a buyer’s need is that time sensitive they are going to message several people and work with whoever they can approve through conversation first, not message one person and wait to see if they are suitable. A placeholder solves none of these problems.

Yes and these are the same people who come here asking why they never get responses. They don’t understand why relevance and credibility and courtesy matter.

I agree. It doesn’t save either party time and is an extra message for the buyer to respond to. It’s annoying. People are busy. In any case, personalized responses always perform better.

But surely it would be better for some buyers if they got the response (even an automated response) faster. eg. if an automated message was set up that could respond to particular questions in text like “can you design a logo? or design a logo…” and you have no gig for that/don’t do that (but maybe have related gigs) an automated response could probably help the buyer faster than waiting hours to be told almost the same thing manually by the seller. It would allow them to get the required gig from another seller if necessary before returning (if they want to) for any other gigs you have that might be relevant. Maybe automated responses could also deal better with spam messages that can follow a particular pattern. That is what form responses are for. All the seller has to do is select the form they want and click send. I wouldn’t want to work with a seller who doesn’t even want to do that.

There IS a system. All you have to do is click a button to send that message. You can do that when you return to your computer. If it is a good client and you provide a good service, you don’t need to respond within minutes in order to get a sale. And any buyer who wants a response within minutes wants a PERSONAL response, not a canned automated one. Once they see that, those buyers will go elsewhere. Those buyers don’t want to work around your time zone, anyway. I’m speaking from experience selling hundreds of orders on Fiverr. The costs of what you are proposing outweigh the benefits. It annoys the people you think it will engage. Yes Facebook Messenger has automation, but that isn’t appropriate for personally fulfilled, time sensitive services. People want to talk to a person live when they message a Fiverr Seller. You’re comparing apples to oranges.

Buyers don’t want to hear from a robot or get two messages: one from a robot and then one from you. If you want to save time, create a form response that you can tailor to the buyer. That’s what that function is there for. What you are proposing will annoy buyers and prevent sales.

“So forget that nonsense, keep your common sense!” I like this, @barrelofmonkeys. Fortunately in the work that I do I don’t get a lot of that. It seems certain industries and tasks are more targeted than others.

I think it would only be an issue if the buyer didn’t know the outsourcing was taking place because that would be a breach of confidentiality. People tend to hire a seller with the expectation that that seller will do all of the work. If that isn’t the case, people should know that before they order. It may be implied say if you’re a male and your gig video has a female voiceover, but I still feel it’s wise to disclose the outsourcing and buyers appreciate transparency, anyway.

Low cost doesn’t make orders likely. It doesn’t make your gigs discoverable (in general and to your target audience) It doesn’t mean buyers will find you credible or suitable It doesn’t address issues of supply and demand. Competition is huge and loads of people sell cheap, too.

It may help expand your reach if you are two different categories, but only if both gigs are high-quality, fulfill buyer demand and don’t have massive competition. The benefit of having multiple gigs in a category is that some buyers might order your other gigs if they like what you’ve done for them. There may be limited potential for that if your gigs are totally different, unless buyers happen to need different types of gigs.

I think he’s saying different gigs, not different accounts.

Well said. That is a major turn off for buyers.

Or you could just not make up bad, false advice?

That would probably explain it, yes. Best to adapt your skills to the marketplace, not try to adapt the marketplace to yourself. It doesn’t work.

Lots you can do despite a crowded marketplace like sell things with high demand and low competition. So you have to research and create gigs strategically. Most sellers here who say they aren’t getting sales are selling extremely competitive things and doing so with no value proposition. If you aren’t getting sales in April, you aren’t any more likely to get a sale in November unless you adapt. Being idle and hoping for the best is a surefire way to fail. Researching client problems and creating solutions while you wait may change the tide. Never create a gig before you know what buyers want and what your competition is like. Many sellers create gigs without doing market research. Huge mistake. If what you want to do has thousands of sellers, it probably isn’t worth your time unless you offer something different that has high demand and low competition.