Yes its crazy how important are these first-time Buyers. Those are Buyers whose very first purchase on Fiverr. They calculate their experience separately because if they have a bad experience with a Seller during their first purchase they tend to not come back to Fiverr at all, not just to that Seller.
And since now my gigs are nowhere to be found, I asked my success manager how the hell, I am going to improve that, if 1. I get orders only from regular clients, 2. Promotion options are disabled. He didn`t had any good advice for me rather than I had to drive my own traffic. I told him if I knew how to do that, I would not work on Fiverr and had my own design agency.