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priyan87

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About priyan87

  • Birthday 12/13/1904

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  1. My first guess was that this irrational Success Score calculation was done by an erroneous AI. But I argued Fiverr couldn't make such a mistake. Only then did it occur to me. This is Fiverr’s way of Constructive Termination. Constructive termination is a situation where the employee is forced to leave or quit his/her job not because they want to, but because of the employer’s conduct. The resignation could be the result of bad working conditions or changes in terms of employment which leave the employee with no other choice but to quit. And kudos to Fiverr for achieving their goal.👏🏽👏🏽👏🏽
  2. I do not wish to bore you all with how hard I worked to become a Level 2 seller or how many times I became Fiverr's Choice in a sub-category like Business Names and Slogans. I'm here to express my view of this new level system because, most probably, I will no longer be a Fiverr seller after March 15th. Because having a success score of 3 (just decreased from 4), my gigs will vanish from Fiverr listings soon, like everyone with a 4 or lower success score. It's funny how Fiverr has given me the "Highly responsive!" status while decreasing my success score because my effective communication has a negative impact on gigs. My completed to canceled order ratio is 247:14, almost all of which occurred from the buyers' side by placing orders by mistake. And Fiverr corrected my order completion back to 100% every time, proving that there was no fault of mine. Yet my order cancellation has a strong negative impact on gigs. I have earned a total of 116 reviews, consisting of 107 5-stars, eight 4-stars, and one 1-star, from the 247 orders I completed. So, my client satisfaction having a strong negative impact on gigs is highly doubtful. However, I don't have a say in this metric because I do not know how my clients rated me on their private feedback. My first guess was that this irrational Success Score calculation was done by an erroneous AI. But I argued Fiverr couldn't make such a mistake. Only then did it occur to me. This is Fiverr’s way of Constructive Termination. Constructive termination is a situation where the employee is forced to leave or quit his/her job not because they want to, but because of the employer’s conduct. The resignation could be the result of bad working conditions or changes in terms of employment which leave the employee with no other choice but to quit. And kudos to Fiverr for achieving their goal.👏🏽👏🏽👏🏽 I had a good run, and I'm sure gonna miss it. But like every other good thing, this also must come to an end.
  3. Hello, @vickieito. Thank you for your comment.🙂 It's disheartening to see how Fiverr's automated algorithm can sometimes cause more frustration than assistance. Whoa! Your experience sounds even more challenging than mine. I used to enjoy Seller Plus eligibility before this incident. However, I'm glad to hear that your account eventually returned to normal and you achieved TRS status. Regrettably, the nature of the service I provide (Business Names & Slogans) means I don't have many repeat clients, as typically, one client equals one business. So, for me, it's a waiting game for organic traffic to pick up. Wishing you continued success, and thank you for the encouraging words! 🙂
  4. On October 8th, 2023, I received a first warning from Fiverr, cautioning me not to send messages to other users to promote or offer one of my Fiverr Gigs, services, or websites. Since I had not engaged in such activity, I requested Customer Support (CS) to provide me with the specific message in question. A few days later, they responded, informing me that the warning had been mistakenly issued and had been successfully removed from my account. They also confirmed that my account currently does not have any active warnings. Again, on November 5th, 2023, I received another first warning from Fiverr, indicating that my account had been flagged for purchasing or selling with the intent to falsely increase ratings and/or levels. As I had not been involved in such actions, I asked CS to point out the specific instance in question. Once more, a few days later, they replied, stating that the warning had been mistakenly issued and had been successfully removed from my account. They reiterated that my account currently does not have any active warnings. However, despite the removal of these two false first warnings, my main gig was de-ranked, and I observed a significant decrease in impressions, as illustrated in the graph I shared. The blue columns represent the impressions of my main gig, the yellow columns represent the clicks, and the red line represents the dates I received warnings. Even though the warnings were lifted, the negative effects persist, and I am facing penalties for actions I did not commit. I sincerely hope to regain the previous level of order activity soon.
  5. @idreamofekom, thank you for your input. But as @filipdevaere said, reviews remain in your profile. In light of that fact, I never intended to make that negative review disappear from the reviews. I am just trying to know how long it lasts among the first five in the relevant reviews. @vickiespencer, thank you for your input. But the more significant issue for me here is the negative review still visible among my first five reviews in the relevant reviews list than the negative private feedback. Becasue a potential client may see it as soon as they visit my profile or gig. If and when it went down in the relevant reviews list (disappeared from the first five reviews), they would not be able to see it as they do now. Yes, I am aware. @uk1000, thank you for your input. Exactly, that is what I was doubting. Being a Fiverr Select buyer, the buyer had +650 characters to write his review. But I only had 350 characters to write my reply to his review. So, I had to send my 696-character long review reply to Fiverr CS to post it on my behalf. If Fiverr had taken the length of the review reply I wrote into consideration as well, I might have made it worse. 🤦🏼‍♂️ Yes, it must be. And I doubt the type of buyer (Fiverr Select) also plays a part in this.
  6. Hello. I started freelancing on Fiverr in December 2020. At the moment, I am a level 2 seller. I received my first negative rating from a buyer on 15 June 2023. And I received 11 positive reviews after that day. Today is 07 September 2023, but that single negative rating still appears among my first five relevant reviews. My question is this. How long does it take for a rating to go down on the Relevant Review list and disappear from the first five reviews? Your input is much appreciated. Best regards, Priyan
  7. Hello. Please see the attached impression graph of my main gig. I have numbered the number of times my gigs got de-ranked in the graph. I got my gigs got de-ranked 8 times since I started to sell my services on Fiverr. But it was bearable as I got orders between the de-rankings to make a living. And the de-rankings gave me time to up my game by fine-tuning my gigs to provide quality work with the best customer service. Plus, every good seller out there should have a chance to be re-ranked and get orders. But I cannot say the same thing for the 8th (present) de-ranking I'm experiencing. There were only four days between the 7th and 8th de-ranking where I did not get any orders. There were only four orders since the 7th de-ranking (since 07th November 2022) up until now. I managed to get them via social media sharing and from returning buyers, for which I got 5-star ratings. And looking at the four positive reviews I received for them and two buyers placing back-to-back orders, I'm NOT worried about their private feedback. So I believe this unfortunate situation occurred from the order I completed on 07th November 2022. A buyer with +500 seller reviews contacted me and checked my availability. I said that I was available and listened to his requirement. After making sure he read and understood my gig conditions, I sent him a custom offer covering all his needs. The buyer accepted it within a minute and then expressed there was some extra work as well. Then he vaguely answered the questions and submitted the questionnaire promising he would complete it in 24 hours. I politely explained to him that I needed the details asap as the order clock had started. And he had sent the details via a Fiverr message along with a few video links after about 12 hours while I was asleep. So I read it about 20 hours after the commencement of the order. I noted there was too much extra work he did not mention in the initial discussion. If it had been a small amount of extra work, I would not mind. I would do it for free, as I generally do when I face similar situations. But his extra work was a lot. Then I messaged him back and attempted to start a conversation about the discrepancies between his initial requirement and the requirements he had sent. What he did was initiate a dispute requesting to cancel the order mutually. It was like he did not even bother to explain. I rejected the request mentioning there was no error from my side and that I do not wish my gigs to be de-ranked because of this cancellation. It seemed the buyer gave me an ultimatum; to complete the order regardless of the extra work or cancel it. I did not wish my gigs to get de-ranked for another 5 1/2 months like the 1st time (I wrote a separate post regarding that incident 1 year and 2 months back. You can find it in: community.fiverr.com/forums/topic/265055-fiverr-gig-de-ranked-for-5-months-after-an-argument-with-a-vid-buyer-followed-by-an-order-cancellation/#comment-1651800 ). So I said I would deliver the requested work. Then I gave extra special attention to his order and proceeded with it. I made sure to separately present the default work and extra work I did on the delivery PDF. I hoped the buyer would notice the quantity of the extra work I had done and consider additional pay as a tip. I delivered the PDF 24 hours before the deadline and was hoping for the best. After about two days, the buyer completed the order and gave me a 5-star rating with a positive review (As you know, I was not aware of his rating until I rated him). But I never received an extra payment as I expected. I knew I deserved it for the amount of effort I put in. So I gave him a 1-star rating and wrote a summary of my negative experience as the review. I believe it triggered the buyer to submit negative private feedback. And I am pretty sure it caused these two consecutive gig de-rankings spanning 41 days and counting. I contacted Fiverr customer service and asked for clarification on the last-say of buyer. I needed to know whether there is a system to nullify negative private feedback from a buyer if they have given a 5-star rating to the same order and provided a positive review. It seems there is not. This incident again made me feel the buyer always gets the last saying whatever their actions were, and the seller has to pay the price by getting de-ranked. I really wish my gigs would be re-ranked soon.
  8. UPDATE TO THE ORIGINAL POST ALMOST AFTER 1 YEAR AND 2 MONTHS! Hello Again. First and foremost, I apologize for not being able to give an update on this post. I have a piece of good news and some bad news. Please see the updated graph of the impressions of my main gig. The good news is on 16th October 2021, after 5 1/2 months since the de-ranking, all my gigs got re-ranked. Even though my gigs got de-ranked six more times (I have numbered the number of times my gigs got de-ranked in the graph), it was bearable as I got orders between the de-rankings to make a living. And the de-rankings gave me time to up my game by fine-tuning my gigs to provide quality work with the best customer service. Plus, every good seller out there should have a chance to be re-ranked and get orders. And now to the bad news. I cannot say the same thing for the 8th (present) de-ranking I'm experiencing. There were only four days between the 7th and 8th de-ranking where I did not get any orders. There were only four orders since the 7th de-ranking on 07th November 2022 up until now. I managed to get them via social media sharing and from returning buyers, for which I got 5-star ratings. And looking at the four positive reviews and two buyers placing back-to-back orders, I'm NOT worried about their private feedback. So I believe this unfortunate situation occurred from the order I completed on 07th November 2022. A buyer with +500 seller reviews contacted me and checked my availability. I said that I was available and listened to his requirement. After making sure he read and understood my gig conditions, I sent him a custom offer covering all his needs. The buyer accepted it within a minute and then expressed there was some extra work as well. Then he vaguely answered the questions and submitted the questionnaire promising he would complete it in 24 hours. I politely explained to him that I needed the details asap as the order clock had started. And he had sent the details via a Fiverr message along with a few video links after about 12 hours while I was asleep. So I read it about 20 hours after the commencement of the order. I noted there was too much extra work he did not mention in the initial discussion. If it had been a small amount of extra work, I would not mind. I would do it for free, as I generally do when I face similar situations. But his extra work was a lot. Then I messaged him back and attempted to start a conversation about the discrepancies between his initial requirement and the requirements he had sent. What he did was initiate a dispute requesting to cancel the order mutually. It was like he did not even bother to explain. I rejected the request mentioning there was no error from my side and that I do not wish my gigs to be de-ranked because of this cancellation. It seemed the buyer gave me an ultimatum; to complete the order regardless of the extra work or cancel it. I did not wish my gigs to get de-ranked for another 5 1/2 months like the 1st time. So I said I would deliver the requested work. Then I gave extra special attention to his order and proceeded with it. I made sure to separately present the default work and extra work I did on the delivery PDF. I hoped the buyer would notice the quantity of the extra work I had done and consider additional pay as a tip. I delivered the PDF 24 hours before the deadline and was hoping for the best. After about two days, the buyer completed the order and gave me a 5-star rating with a positive review (As you know, I was not aware of his rating until I rated him). But I never received an extra payment as I expected. I knew I deserved it for the amount of effort I put in. So I gave him a 1-star rating and wrote a summary of my negative experience as the review. Well, it seems it triggered the buyer to submit negative private feedback. And I am pretty sure it caused these two consecutive gig de-rankings spanning 40 days and counting. I contacted Fiverr customer service and asked for clarification on the last-say of buyer. I needed to know whether there is a system to nullify negative private feedback from a buyer if they have given a 5-star rating to the same order and provided a positive review. It seems there is not. This incident again made me feel the buyer always gets the last saying whatever their actions were, and the seller has to pay the price by getting de-ranked. I really wish my gigs would be re-ranked soon.
  9. Hello I created my Fiverr account in December 2020. I received my first order in January 2021, which earned a 5-star rating with a good review. After that, impressions increased gradually, and so did orders. In April, my main gig received about 1000 impressions a day. I received at least one order daily. There were days I had to pause my gig due to the excessive workload. By this time, I had faced only one order cancellation. It was a cancellation done by Fiverr CS under my request, as the buyer was continuously asking for revisions. Hence, my gig ranking was not affected. During the last week of April, I had about five orders on the dashboard. During this time, my rating was 4.9 (still 4.9). Then one of my family members was hospitalized, and I needed an urgent four-day leave. So asked for delivery date extensions from the buyers, saying it was a technical difficulty. 4/5 buyers accepted it without any problems. Only one buyer rejected the request without any reply. As it was urgent, I politely asked the buyer via a message. And the buyer did not reply to that as well. So I put my urgency aside, completed the order, and delivered about 14 hours before the due date, without any reduction in quality of work. I thought the buyer would complete the order immediately or ask for a revision because it seemed he was in a hurry. But that did not happen. Two days after the order delivery, there was no response from the buyer. It made me realize that neither the buyer had an urgency nor had any issue with the order. I waited until the order was auto-completed the next day. But the buyer asked for revision with a message saying he thinks that he squeezed me for time, and he doesn't like any of those options. But it didn't even say what was wrong with the delivery. I got mad (which I regret now). Then I told him that I did not have any problem with time (which is not true). Since he didn't respond earlier, he must not have a problem with time either. And if he wants revision, let me know what was wrong with the delivery. The buyer misinterpreted my message as I didn't want to deliver revisions. So he requested to cancel the order mutually. I rejected it and said I had already spent my time on this work. Hence, I will not agree to cancel it, and I will deliver revisions if he is more specific. Then he requested revisions with new instructions. I returned a quality delivery. But the buyer wants to cancel the order saying we were not on the same page. He said he had bought 100 orders from Fiverr, never asked for a refund, and he would complain to CS about this. I asked him to proceed, wishing CS would take my side (silly me) because I knew I was right. The argument went on both sides several times. Then he threatened me that he would give me a negative rating when I rejected the mutual cancellation again. But in the end, fearing for a negative rating, I sent a mutual cancellation request to the buyer. Before sending it, I received a warning from Fiverr saying that the gig would be de-ranked. But I proceeded anyway. It has been 154 days since the de-ranking. I receive around 20 impressions a day. And zero orders from new buyers. I contacted Fiverr CS four times. As per their instructions I shared my gig on social media, took skill tests, sent buyer requests, and stayed online. Last week, I changed my gig title, description, metadata, photo as well. Nothing has helped so far. What is left to do now to get my gigs re-ranked? Will it ever re-rank? If, when? Kind Regards, Priyan
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