How to Cancel an Order?

[brejay]

I’ve seen some weird things on Fiverr, but this order takes the cake:

“Hi, can you please cancel the order? I just noticed that you don’t write about Europe. thanks.”

I literally got an order asking me to cancel the order in the buyer’s instructions area.

Don’t ask me why this guy didn’t just refrain from clicking the “order” button.

Or why he thinks I don’t write about Europe.

Can anyone help me? I’m not sure how to cancel an order.

[Guest shubh2012]

Go to the order page and then click on Resolve Now.
Enter your reason.
A countdown for 48hours will start which exactly shows the time for a buyer to cancel the order or just let it go anyhow.
If he cancels the order it will be a mutual cancellation and it will not affect your cancellation rate.

[adsensewizard]

And you must also remember to withdraw the cancellation request before 48 hours pass, or it will become automatically cancelled. That will have effects on your rankings if you allow many orders to do so. Speaking from personal experience here, as I was wrongly adviced it would not have effect!

[brejay]

Thanks so much! I appreciate the help.
Breana

[wpspecialist24]

Yeh! you are right

[miiila]

Alternatively just tell Customer Support about the issue and they´ll cancel the order for you without it affecting your rating, they did that for me too, when a Buyer was confused.

[Guest theyellowcrow]

Yup, Customer Support are the right guys to go for.
If not, then just send a message to your buyer and inform that he accepts the mutual cancellation request.