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Cancellation Penalty


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How do I reach someone at Fiverr management. I posted a project that a seller accepted then once I paid for the order they turned around and wanted 50% more. I asked them to complete the job as agreed and they would not.
I do not want to pay the $5.00 fee to fiverr for a bad seller.
I do not wish to refuse the charge with my credit card company but if that is my only option then that is what I have to do.
I hope someone here works for fiverr and can give me the correct refund.

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