malware attack

[bilawalkhan559]

 

Urgent Help Needed: Fiverr Account Suspended Due to Suspected Malware Attack

Hi everyone,

I'm reaching out to seek your advice and support regarding a serious issue I've encountered with my Fiverr account. Earlier today, June 22, 2024, my Fiverr account (username: @bilawalkhan559) was suspended under unusual circumstances, and I believe it was due to a malware attack.

Here's what happened:

• My account started sending out an automated message to numerous Fiverr users without my consent. The message was as follows:

---

"✅ 𝐜𝐨𝐧𝐠𝐫𝐚𝐭𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬

🟢 𝐲𝐨𝐮𝐫 "do anything in ms office, ms excel, ms powerpoint, ms access" product has been purchased by a user of our website, please be advised that we are testing a manual notification system for new orders to prevent fraud and facilitate communication with the buyer.

🟢 payment method: MasterCard

🟢 your product has been paid by the customer, you need to confirm receipt of funds (the link to confirm and receive funds, we will send in the next automated message)

🔥 and remember, never go to other messengers, continue to communication on our platform.

❗️ this message is automatic, after you receive the payment and confirm your banking information, we will send a notification to your customer.

fiverr support

• After noticing this, I received an email from Fiverr to change my password, which I did immediately.
• Despite taking action, my gigs were denied, my funds were transferred, and eventually, my account was suspended.

Here is the message I received from Fiverr Support:

---

"Hi there,

Thank you for reaching out to us.

After careful consideration, we've disabled your Fiverr account for violating our Community Standards policies.

During the next 60 days, you will still be able to communicate with your existing buyers via the active order page and access any available or pending clearance funds for withdrawal.

Please be aware that after the 60-day period, your account will be permanently suspended.

You can read more about your account suspension and withdrawing funds in our Help Center.

Best regards, The Fiverr Support Team"

I am confident that my account was compromised and that this is part of a larger issue potentially affecting other Fiverr users. I have tried to reach out to Fiverr Support but keep receiving the same response without any resolution.

I'm hoping to get some advice from the community here:

• Has anyone else experienced something similar?
• What steps did you take to resolve it?
• How can I escalate this issue with Fiverr to ensure a thorough investigation?

Attached are screenshots of the unauthorized messages sent from my account and the Fiverr support message regarding my suspension.

Any help or guidance would be greatly appreciated. I value my relationship with Fiverr and am eager to get this resolved as soon as possible.

Thank you for your support.

Best regards,

Bilawal
(Fiverr username: @bilawalkhan559)

 

 

 

 

[rawque_gulia]

2 hours ago, bilawalkhan559 said:

Urgent Help Needed: Fiverr Account Suspended Due to Suspected Malware Attack

The reply you received in the ticket is from the "Fiverr Support Team" user. Since the staff member's name is not mentioned, it's an automated response from the system. To get further assistance, reply to that ticket and ask for a manual review of the situation.

Also, make sure you do not create any new tickets -- otherwise, you will keep getting the same automated response. Instead, reply to the same ticket and wait patiently for a response. In case you don't get a response in 3-4 days, try taking a follow-up in the same ticket.

This is the best thing you can do. Good luck! ✨

[mdanish423]

12 hours ago, bilawalkhan559 said:

 

Urgent Help Needed: Fiverr Account Suspended Due to Suspected Malware Attack

Hi everyone,

I'm reaching out to seek your advice and support regarding a serious issue I've encountered with my Fiverr account. Earlier today, June 22, 2024, my Fiverr account (username: @bilawalkhan559) was suspended under unusual circumstances, and I believe it was due to a malware attack.

Here's what happened:

• My account started sending out an automated message to numerous Fiverr users without my consent. The message was as follows:

---

"✅ 𝐜𝐨𝐧𝐠𝐫𝐚𝐭𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬

🟢 𝐲𝐨𝐮𝐫 "do anything in ms office, ms excel, ms powerpoint, ms access" product has been purchased by a user of our website, please be advised that we are testing a manual notification system for new orders to prevent fraud and facilitate communication with the buyer.

🟢 payment method: MasterCard

🟢 your product has been paid by the customer, you need to confirm receipt of funds (the link to confirm and receive funds, we will send in the next automated message)

🔥 and remember, never go to other messengers, continue to communication on our platform.

❗️ this message is automatic, after you receive the payment and confirm your banking information, we will send a notification to your customer.

fiverr support

• After noticing this, I received an email from Fiverr to change my password, which I did immediately.
• Despite taking action, my gigs were denied, my funds were transferred, and eventually, my account was suspended.

Here is the message I received from Fiverr Support:

---

"Hi there,

Thank you for reaching out to us.

After careful consideration, we've disabled your Fiverr account for violating our Community Standards policies.

During the next 60 days, you will still be able to communicate with your existing buyers via the active order page and access any available or pending clearance funds for withdrawal.

Please be aware that after the 60-day period, your account will be permanently suspended.

You can read more about your account suspension and withdrawing funds in our Help Center.

Best regards, The Fiverr Support Team"

I am confident that my account was compromised and that this is part of a larger issue potentially affecting other Fiverr users. I have tried to reach out to Fiverr Support but keep receiving the same response without any resolution.

I'm hoping to get some advice from the community here:

• Has anyone else experienced something similar?
• What steps did you take to resolve it?
• How can I escalate this issue with Fiverr to ensure a thorough investigation?

Attached are screenshots of the unauthorized messages sent from my account and the Fiverr support message regarding my suspension.

Any help or guidance would be greatly appreciated. I value my relationship with Fiverr and am eager to get this resolved as soon as possible.

Thank you for your support.

Best regards,

Bilawal
(Fiverr username: @bilawalkhan559)

 

 

 

 

hello bilawal, same thing is happening with other people 

my Fiverr account (@mdanish423), which has been unexpectedly banned due to what appears to be suspicious activity that occurred without my knowledge.

Upon discovering that my account was banned, I reviewed the situation and found actions on my account that were not initiated by me. This suggests that my account may have been compromised or accessed by unauthorized individuals.

i'm not sure what will happen or fiverr will take any action regarding this issue.... but for a freelancer who invest his time on a account and in a snap the all gone...

[thateamltd]

Fiverr support team response in 3-4 days, Good luck!

[bilawalkhan559]

I think there is missive breach in fiverr  security, my account was under a malware attach and suspended, the scammers or hacker what ever you call it, is using real fiverr account like mine to send this kind of messages to every one, I can call it a (host account). when the account is banned it move to a new host. I'm a victim not a scammer.