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What to do with an order when customer changes his mind?
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Question
the_ai_artisan
Hey,
I currently have an open order where I should design five characters and set them on a background. This is exactly what was payed for. I discussed with my customer that we design the characters first before I do the work with the background.
He approved the first four characters and when approving the fifth he says "Oh, I think character no. 2 isn't good any longer."
What should I do, now? He already approved the work I did for that character but he doesn't like it any longer. So we are still on four characters, I did a lot of work (way more than was planned before) and can't finish the order, since we need five characters before even going over to the background.
What is best practice in this case so me and my customer are both satisfied with the outcome?
Would really appreciate your guys' help!
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