Request refund

[mauro74]

Hi, !
I don't know if is a right section to post this problem

Is possible to request a refund for a order? I have a problem with a seller, i realized that is not capable of doing the job, and he continue to send me different work we agrred before.

If is possible, wich is the better or fast way to request a refund?

Thank you! 😃

[listing_point]

Yes, it is possible to request a refund for an order on Fiverr. However, there are some conditions that apply.

You can request a refund for an order if:

1. The seller has not delivered the order on time.
2. The seller has delivered the order, but it does not meet your requirements.
3. The seller has not responded to your messages.
4. You have canceled the order before the seller has started working on it.

To request a refund, you can go to the order page and click on the "Request a refund" button. You will need to provide a reason for your refund request.

[nurl_marketer]

Absolutely, you can seek a refund on Fiverr, but specific conditions must be met:

• If the seller fails to meet the delivery deadline.
• If the delivered order doesn't align with your needs.
• In case the seller remains unresponsive.
• When you cancel an order before the seller initiates work.

Edited October 5, 2023 by nurl_marketer

[optisolve]

On 10/5/2023 at 3:26 PM, listing_point said:

Yes, it is possible to request a refund for an order on Fiverr. However, there are some conditions that apply.

You can request a refund for an order if:

1. The seller has not delivered the order on time.
2. The seller has delivered the order, but it does not meet your requirements.
3. The seller has not responded to your messages.
4. You have canceled the order before the seller has started working on it.

To request a refund, you can go to the order page and click on the "Request a refund" button. You will need to provide a reason for your refund request.

Absolutely right.

[mauro74]

On 10/5/2023 at 11:26 AM, listing_point said:

Yes, it is possible to request a refund for an order on Fiverr. However, there are some conditions that apply.

You can request a refund for an order if:

1. The seller has not delivered the order on time.
2. The seller has delivered the order, but it does not meet your requirements.
3. The seller has not responded to your messages.
4. You have canceled the order before the seller has started working on it.

To request a refund, you can go to the order page and click on the "Request a refund" button. You will need to provide a reason for your refund request.

Hi thank for you reply!

Please, i can't found "request a refund" button in the order page?
Can you tell me where i search exactly? 

Thank you 🙂
 

[imamiopial]

4 hours ago, mauro74 said:

Hi thank for you reply!

Please, i can't found "request a refund" button in the order page?
Can you tell me where i search exactly? 

Thank you 🙂
 

Look for resolution center in the order page. 

[mauro74]

On 10/11/2023 at 11:21 PM, imamiopial said:

Look for resolution center in the order page. 

Yes, but the button "Request Found" doesn 't appear

How can i solve the problem? The seller continue to send wrong project (a word file without any text...)
Is not right that i have to pay a disonest seller...

[mauro74]

On 10/6/2023 at 2:44 PM, optisolve said:

Absolutely right.

Hi, unfortunately there's nt the request button, but only "ask seller to cancel the order".

There's other method to request refund? The seller don t reply...

[michmikaia]

1 minute ago, mauro74 said:

Yes, but the button "Request Found" doesn 't appear

How can i solve the problem? The seller continue to send wrong project (a word file without any text...)
Is not right that i have to pay a disonest seller...

You will get a refund after cancelling the order.

[mauro74]

Yes, but i asked at seller to cancel the order, and he didn't cancel.

 

[imamiopial]

28 minutes ago, mauro74 said:

Yes, but i asked at seller to cancel the order, and he didn't cancel.

 

In that case, Contact support and they will check everything and if what you’re saying is true, they will cancel and give you the refund.