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A Fiverr seller request the Fiverr Customer Support team to recheck/reopen his friend's Fiverr account after it's permanently disabled



Please consider the following situation and answer me accordingly. Where "Robert" and "David" are random names for instance.

Ths situation and question:

Robert and David are both Level-1 sellers on the platform Fiverr and have known each other through Instagram prior to connecting on Fiverr. David initiated a conversation on Fiverr by reaching out to Robert through his Fiverr account and messaging him on both Fiverr and Instagram. As a result of this, Robert became confused and mistakenly asked David to communicate only on Instagram through Fiverr's inbox, which could have led to Robert's permanent disabling of his account. To avoid potential violations, Robert quickly asked David to communicate only on Fiverr, while David tried to cover for Robert by claiming that he had forced Robert to communicate on Instagram. To avoid any potential violations, David deactivated his Fiverr account.

Several months later, David's account was reactivated and he resumed messaging Robert on Fiverr. Robert, being cautious, asked David not to communicate on Fiverr to avoid potential violations. Despite this, David continued to message Robert, leading Robert to block David's account to protect both their accounts. However, both Robert and David received emails from Fiverr indicating that their accounts had been permanently disabled due to conducting business outside of Fiverr, which they were both confused about as they had not conducted any business outside the platform. David attempted to reopen his account through the Fiverr Customer Support team, but his request was not successful. Robert, on the other hand, was able to restore his account by explaining the situation to the Customer Support team after they found no violations upon rechecking his account.

When Robert informed David that his account had been restored, David became angry and accused Robert of not caring about him as a friend. Robert, feeling ashamed of his actions, now wants to contact the Fiverr Customer Support team to request a recheck and reopening of David's permanently disabled account. The outcome of this request is uncertain and there is the possibility that it may lead to Robert's account being disabled again. So the question is, what should Robert do?

Edited by abdulraheem40
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