fiverr support team wrongly canceled my order | can anyone help me.

[doxtmajor]

my order was completed 1 month ago, but today fiverr support team canceled my order and refunded the buyer that amount of money.  the buyer was happy with the product and gave me 5 str rating . so i do not understand what is the fault and why fiverr did this. also they flagged my profile as unresponsive but my response time is 2-3hrs. and gave me strike.  i am shocked.

 

can anyone help me how to solve this matter. 

 

Edited November 12, 2022 by doxtmajor
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[strategist_ceo]

28 minutes ago, doxtmajor said:

they flagged my profile as unresponsive but my response time is 2-3hrs

This happens when you report a spam without saying hi. At least, that's what I think. My response rate went down and I spoke to the customer service, they gave me two ID... And now I'm searching my inbox to realize they're in the spam folder.

31 minutes ago, doxtmajor said:

fiverr support team canceled my order and refunded the buyer that amount of money

I've noticed this happening more frequently and it may be because I don't always stay in touch long enough. My guess is that the buyer reported a fraudulent payment, and some payment gateway (such as PayPal / Wise) made it very easy to process this.

• https://www.paypal.com/us/security/report-fraud
• https://wise.com/help/articles/2935783/i-need-to-report-a-fraudulent-payment

A couple of weeks ago, I had to cancel a flight ticket transaction, and the ease of getting the funds back surprised me. I would not have gotten those funds back if I had used a bank card.