Red Dot on my Dashboard

[digitalartek]

Good afternoon, does anyone know why there is a red dot with an exclamation point on my dashboard?

[vickieito]

3 hours ago, digitalartek said:

Good afternoon, does anyone know why there is a red dot with an exclamation point on my dashboard?

Hi @digitalartek - Can you share a screenshot of what you are seeing?

[hossenhk]

It seems like you have a message or update notification. Share the screen shot so that we will understand exactly what is that.

[digitalartek]

38 minutes ago, vickieito said:

Hi @digitalartek - Can you share a screenshot of what you are seeing?

Thank you for your response

[vickieito]

Oh, I've never seen that one before. It looks like it's connected with your reviews (or your seller performance).

I see a 4.9 star average, so that's not anything to be worried about (it's when it gets below 4.7 that it becomes a problem).

Do you see any other issues noted on your Seller Dashboard (e.g., response time, on-time deliveries, or order completion rate?

[exlucifer]

This Red Dot Is Due To Your Rank On fiverr Is Below 4.7 You need A 4.7 Rating to send buyer Request On fiverr IF RATING goes Below this You have to wait for 60 days to get this remove or try to fix your rating

[vickieito]

7 minutes ago, vickieito said:

I see a 4.9 star average, so that's not anything to be worried about (it's when it gets below 4.7 that it becomes a problem).

4 minutes ago, exlucifer said:

This Red Dot Is Due To Your Rank On fiverr Is Below 4.7

Good point. I wonder why buyers see a 4.9 star average but the seller sees a 4?

I'm guessing it's from a recent order (that isn't showing yet).

Edited November 1, 2022 by vickieito

[exlucifer]

1 minute ago, vickieito said:

Good point. I wonder why buyers see a 4.9 star average but the seller sees a 4?

We are not the only seller on fiverr there are lakhs of sellers available for choosing from for a buyer and if your rating is 4 and other seller is 4.9-5 ofcourse they choose higher one.. yes they can choose you if they don't have that many options available. and Fiverr also want to make it reputations between buyers so he don't show those rating in search results

[digitalartek]

7 minutes ago, exlucifer said:

We are not the only seller on fiverr there are lakhs of sellers available for choosing from for a buyer and if your rating is 4 and other seller is 4.9-5 ofcourse they choose higher one.. yes they can choose you if they don't have that many options available. and Fiverr also want to make it reputations between buyers so he don't show those rating in search results

 Thank you. Any advice on how to improve this

[vickieito]

5 minutes ago, digitalartek said:

Thank you. Any advice on how to improve this

Get more orders and keep your buyers happy. If you get enough 5-stars reviews, you can bring your average up to 5-stars.

Take a look at the 4-star review and see how you can improve to keep your buyer happy. The buyer mentioned how it was frustrating to have all the files in separate files instead of one file (and mentioned they would have given 5-stars if they did get it in one file).

Edited November 1, 2022 by vickieito

[digitalartek]

5 minutes ago, vickieito said:

Obtenga más pedidos y mantenga contentos a sus compradores. Si obtiene suficientes reseñas de 5 estrellas, puede aumentar su promedio hasta 5 estrellas.

Thanks