Response time!

[ahasan6541]

Here's what the response time rate means. Tell me what it means here some time it shows rate some time it shows green.

[vickieito]

Hi @ahasan6541 - you are looking at two different metrics:

Response time - the average time it takes for you to respond to messages. In your case, it's 10 hours. Most sellers want their response time 1 hour or less.

Response rate - this is how many messages you are replying to that come from your inbox or your order pages. In your case, you have responded to 100% of the messages that your received. You want to keep this number at 90% or higher if you want to level up or maintain your seller level.

[ahasan6541]

6 hours ago, vickieito said:

Hi @ahasan6541 - you are looking at two different metrics:

Response time - the average time it takes for you to respond to messages. In your case, it's 10 hours. Most sellers want their response time 1 hour or less.

Response rate - this is how many messages you are replying to that come from your inbox or your order pages. In your case, you have responded to 100% of the messages that your received. You want to keep this number at 90% or higher if you want to level up or maintain your seller level.

Thank you so much vickieito! but there may be some problem with my account.

[vickieito]

23 minutes ago, ahasan6541 said:

Thank you so much vickieito! but there may be some problem with my account.

What kind of issue?

[rabiulr]

I think, You should cantact with fiverr customer support

[raza_017]

Hi @ahasan6541 I hope you are doing well.

this is average response time about how you respond to buyers. Try to maintain your response time to 1 hour to attract more buyers. Best of luck 😍.