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Customer Placed order to the wrong plan and he should pay more what should i do ?


yossefhassan835
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1 hour ago, yossefhassan835 said:

hey fiver 
some one ordered my basic plan but he wants stuff that included only in my standard plan 
so he suggests to cancel and order again but i don't know what to do should i send another custom offer ??

No need. You can send a custom order extra within the order. 

You do so at the bottom of the order page: 

image.png.aee310bd6b5a1f8e53e8b31ec56a06e8.png

Then click "Add custom extra". You can input the task and price there and send it to your buyer. They can then order it and it will be added to the excisting order. 

image.thumb.png.049860de4be68f7f1db4b33353aa628b.png

You should always avoid cancelations if you can. They hurt your stats. 

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