Gig Subscription modification!

[addytor]

Hi everyone,

So I got my first subscription order and it's set on a monthly basis(1 order will be placed every month). But the buyer might  want to order from me again in a week, so can we modify the subscription, or can they start the order whenever they want.

Thanks 🙂

[theratypist]

1 minute ago, addytor said:

Damn, it's going to be a tough conversation, does cancelling the subscription constitute as an order cancellation? 

Also thanks for the reply 🙂

That's a tricky question! But here's the exact answer, you can discern from there what you take from it. Hahaha when in doubt, you can clarify with Customer Support -- support@fiverr.com

https://www.fiverr.com/support/articles/360017173498-Subscriptions

You can cancel a subscription order and it won’t affect your seller metrics—go to the Order page > Subscriptions tab.

• You must cancel a subscription at least 10 days before the renewal date so that your metrics are not affected
• Your metrics are only affected if you cancel after an order that has already started

[theratypist]

5 hours ago, addytor said:

so can we modify the subscription, or can they start the order whenever they want

You can do a custom offer instead or they can order but without the subscription choice. But you can't modify the ongoing order.

[addytor]

Damn, it's going to be a tough conversation, does cancelling the subscription constitute as an order cancellation? 

Also thanks for the reply 🙂

[addytor]

Thank you so much for the quick replies. Really appreciate it 😄