I feel like I'm being third-partied.

[gemini_creative]

A client recently submitted a gig request with very little information on the project and chose a gig tier that was below their project requirements.  I get the feeling that this client has forwarded a project on to me from a different source.

As the client is underpaying for the expected workload, would I be right in cancelling the order? I have never had to cancel an order before, but this has me stumped.

[Seven]

Discuss your buyers with the details.

If they accept to provide sufficient info or also match the budget with expected workload then send him time extension request (if necessary)

If they accept to provide sufficient info or also match the budget with expected workload then simply initiate a support request by explaining the details and also ask favor to help you to avoid the affect of cancellation on your completion rate and metrics.

 

You can simply go to the ticket initiating page from here https://www.fiverr.com/support_tickets/new/order

Additionally you can check what steps you can follow

[gemini_creative]

The buyer is not responding to my messages and I am worried that cancelling the order will have an impact on my profile standing.

[turtlerollsadub]

Time to contact Customer Support.  Good luck 😕  And sorry that's happening to you.  It definitely sucks and isn't right.