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I am rejecting's some clients offers,


shopifyexpertes
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If client requested you an offer by message, you can avoid it. But if you can make a sale for them then it will be an advantage in that sense that how good you're in converting a message/knock to a sale. It has positive point, but not negative in my opinion.

 

If client placed order directly and you cancel the order from resolution center "ask buyer to cancel the order", then it will directly affect your completion rate and also metrics.

If client placed an order directly and you reach customer support with logical reason that why you want to cancel the order and also ask a favor from them to help you to avoid negative impression from cancellation, based on the reason they can support you with that.

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