I'm not getting response from Fiverr Support

[aftabfarooq886]

I'm not getting response from Fiverr Support. It's more than 14 hours still no response. I want to cancel order mutually and delivery time is almost finished

[theratypist]

1 hour ago, aftabfarooq886 said:

I want to cancel order mutually

To cancel an order mutually, you can initiate the cancellation on your own but the other person should accept it. 

Also, you can make a kind follow-up on your Fiverr ticket, just another message on the same ticket for follow up. Once Fiverr cancels it it will not affect your delivery rate, only the cancellations and your order completion rate.

 

[aftabfarooq886]

yes already doing Follow ups

[mariashtelle1]

1 minute ago, aftabfarooq886 said:

yes already doing Follow ups

Though I would recommend sending too many follow ups because it might just keep delaying your ticket. 
 

also 14 hours is not horrible, sometimes it takes 2-3 days to get a response. Just be patient, they will reply to you. 

[Guest kamrun_nahar67]

10 hours ago, theratypist said:

To cancel an order mutually, you can initiate the cancellation on your own but the other person should accept it. 

Also, you can make a kind follow-up on your Fiverr ticket, just another message on the same ticket for follow up. Once Fiverr cancels it it will not affect your delivery rate, only the cancellations and your order completion rate.

 

great

[codersaeid]

To cancel an order mutually, you can initiate the cancellation on your own but the other person should accept it. 

[Guest nahdhasan20]

👍👍