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How to contact buyers?


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I received my first buyer request from Fiverr today! It only took 9 months! I am actually excited, but concerned.
Unlike Upwork, I see that Fiverr has no way to speak with or conference a buyer? The service I offer is a bit complex and usually requires some sort of conference. Do you other users struggle with this, or do I just need to learn more about working this way? I understand Fiverr does not want us to go outside of the platform, but I find a chat box difficult to do business with.
I would appreciate any advice. Thanks All!

P.S. I hear about Fiverr Plus, and I will look into it. But, taking 9 months for my first buyer message, I’m not anxious to upgrade my account.

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