Customer service tips - first 2 montsh on fiverr..... pretty awesome

[sheergenius]

Hi FIVERR FAM, I recently joined fiverr, just to try and earn some extra income as, i am currently employed as a graphic designer & web designer for a design firm. Fiverr has been extremely good to my income for this short period of time, over 250 Orders so far and i’m not level 2 yet but still %100 Rating.



I contribute my success to my customer service skills, I worked in customer service for over 5 years while in college. I Have My Top Five TIPS TO SHARE. FOR 5 dollars OR NOT!!!

1. UNDER PROMISE AND THEN OVER DELIVER - THIS WORKS GREAT IN ANY MARKET
   
2. SPOIL YOUR CUSTOMER’S - I TREAT MY CUSTOMER’S LIKE GOLD SO THEY COME BACK FOR MORE.
   
3. BEND A LITTLE FOR THE CUSTOMER - MAKE THEM THINK THEY ARE WINNING WITH YOU. SAY THINGS LIKE I WILL DO IT FOR THIS TIME, I WILL MAKE THIS WORK.
   
4. ALWAYS ASK. IS THERE ANY THING ELSE THAT I CAN DO TO MEET YOUR SATISFACTORY?
   
5. Deliver A GOOD PRODUCT AND THAT WILL COVER UP ALOT OF THE OTHER FLAWS
   
   
   
   I HOPE THIS HELPS SOME PEOPLE OUT THERE
   
   and these are just from my personal experience…
   
   
   
   feel free to chime in…

[sheergenius]

O YEAH, I ALWAYS SAY THANKS FOR CHOOSING MY GIG. SHOW YOUR APPRECIATION TO YOUR CUSTOMERS.

[peridotdotdot]

I’m going to bend against the grain here and say not to bend a little! I’ve worked customer service too, and when you give an inch, people expect a mile - and not just once, but repeatedly; this is something any self-respecting employee in the CSR field will say after any decent amount of time working it.

[sheergenius]

Reply to @peridotdotdot: You absolutely correct, I agree, some customer’s will and some will not. Bending does not work in every situation, I meant mainly bend for your loyal customers. thanks for adding this

[sheergenius]

Reply to @kjblynx: Im sorry, i’m caps happy today. lol

[peridotdotdot]

Reply to @sheergenius: For loyal customers, I agree. I think once you establish a sort of trust with a buyer, then a little more give never hurts; in fact, sometimes it can be pretty rewarding to see someone extremely satisfied with what you’ve done for them!