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Order dispute request


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I design an email template in the buyer constant contact account. I did everything that buyer want. When I send a sample for his revision, Then he changes his account password and tells me to It is very poor work. He wants a refund. I told him, if he was not satisfied, I design a new template and provide him unlimited revision. He sends me a dispute request. What do I need to do now? I didn’t want to get any negative feedback. Can a buyer leave feedback after decline the order dispute request?

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