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Seller no longer available on marketplace

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Why didn’t Fiverr inform me of this. I have been communicating with my seller up until a few days ago. I just tried to contact them to ask how things are going and it says the account is no longer available. The seller is actually managing an account for me and has the passwords etc to my financial account. I also paid for this service. An email informing me that the person is no longer available.

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