Why i can't answer to clients

[nignjatov]

A message from the client arrives, and I start to reply, but the fiverr says , name_123 can no longer be contacted. This will not affect your response rate." Why

[kishane92]

You won’t be able to reply to that client because, fiverr has blocked that client for violating terms of service or spamming other sellers.

[nignjatov]

You won’t be able to reply to that client because, fiverr has blocked that client for violating terms of service or spamming other sellers.

Thank you for information