Can a seller cancel an order?

[mariasereti]

Hello to all Fiverr people. i have one question. What happens if the 24 hours passes and you dont have sent the order?

Thanks in advance,
MaRIA S.

[mariasereti]

Can i (seller) cancel an order? SOS

Thanks
Maria

[franklegacy]

Yes, if the order is already placed you can cancel by going to the resolution center, if the buyer keeps rejecting to accept the cancellation, you can open a ticket to support and they will cancel it for you.

[mariasereti]

Yes, if the order is already placed you can cancel by going to the resolution center, if the buyer keeps rejecting to accept the cancellation, you can open a ticket to support and they will cancel it for you.

And how this will affect my profile?

[franklegacy]

And how this will affect my profile?

orders completed rate will go down

[mariasereti]

orders completed rate will go down

can he leave me a comment?

[franklegacy]

can he leave me a comment?

if the order is cancelled before the buyer leaves a review then the buyer won’t be able to leave any review although at times, buyers leave a review the attempt to cancel.

[mariasereti]

if the order is cancelled before the buyer leaves a review then the buyer won’t be able to leave any review although at times, buyers leave a review the attempt to cancel.

yes but if i cancel i guess he doesnt have any access to my profile to leave a comment because there will be no order to review, right?

[kajalgtech]

yes but if i cancel i guess he doesnt have any access to my profile to leave a comment because there will be no order to review, right?

yes,then he would not be able to leave a feedback

[franklegacy]

yes but if i cancel i guess he doesnt have any access to my profile to leave a comment because there will be no order to review, right?

yes as long as the order is cancelled, the buyer won’t be allowed to review

[mariasereti]

yes as long as the order is cancelled, the buyer won’t be allowed to review

Thank you so much for your valuable help. I go to resolution center to cancel, right?

[kajalgtech]

Thank you so much for your valuable help. I go to resolution center to cancel, right?

Yes, but keep in mind that it will affect your order completion rate and then i have noticed that also affect on sale.

[mariasereti]

Yes, but keep in mind that it will affect your order completion rate and then i have noticed that also affect on sale.

yes , i had a cancelation before but it went back up again! 🙂

[kajalgtech]

yes , i had a cancelation before but it went back up again! 🙂

[mariasereti]

Okay, 🙂

Which one do i pick?

[kajalgtech]

Which one do i pick?

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1.Ask the buyer to cancel the order

2. Reason for cancelling the order.

[mariasereti]

1.Ask the buyer to cancel the order

2. Reason for cancelling the order.

What if he doesnt accept that? Can i choose due to personal reasons i cannot complete the work?

[kajalgtech]

What if he doesnt accept that? Can i choose due to personal reasons i cannot complete the work?

Well, you can , now if buyer does not accept it than you can contact customer support but you should be having valid reason for that.

[kajalgtech]

What if he doesnt accept that? Can i choose due to personal reasons i cannot complete the work?

Can you share reason here for cancelling the order? i mean if that is okay with you.

[mariasereti]

Can you share reason here for cancelling the order? i mean if that is okay with you.

Someone close to me died 😦

[kajalgtech]

Someone close to me died 😦

Well in that case you should choose OTHER reason category and you can write there to buyer that someone close died so you can not complete work, so i guess he will understand your situation.

[kajalgtech]

Someone close to me died 😦

or wait, you can also ask buyer to extend the delivery time.

[mariasereti]

Well in that case you should choose OTHER reason category and you can write there to buyer that someone close died so you can not complete work, so i guess he will understand your situation.

Yes i wrote him that just now., i hope he understands

[kajalgtech]

or wait, you can also ask buyer to extend the delivery time.

i mean if you are able to complete order in next 3-4 days and if buyer has no problem with that,then you can send him request to extend the delivery time and that’s how you can also avoid effects of cancelling orders @mariasereti

[Guest badhon290]

yes you can cancel order anytime