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Gig rejected for image quality - baffled as to why?


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My gig is getting rejected for “image quality” but I’m following their dimension and photographic specs exactly. The image is very nice too. I’m baffled and can’t seem to find a way to ask them specifically what is the problem.

I’m an expert photoshop user and very good at photography. I know not to upscale images, I understand resolution and pixels, I have great lighting, pure white background, etc etc. Any other ideas?

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