aplhatony Posted March 15, 2018 Share Posted March 15, 2018 sellers on average how long does video processing for your gig really take be honest 2 Link to comment Share on other sites More sharing options...
sue_mcl Posted March 15, 2018 Share Posted March 15, 2018 Up to 24 hours, but if it takes longer than that, just contact customer service, I’ve had my videos get “stuck” before. I’ve also fixed by removing and re-uploading. 2 Link to comment Share on other sites More sharing options...
aplhatony Posted March 15, 2018 Author Share Posted March 15, 2018 so if this is is a known problem whats going on with fiverr dev team i guess this is a good chance for anyone offering coding skills to offer it to fiverr lol 1 Link to comment Share on other sites More sharing options...
sue_mcl Posted March 15, 2018 Share Posted March 15, 2018 so if this is is a known problem whats going on with fiverr dev team i guess this is a good chance for anyone offering coding skills to offer it to fiverr lolIts pretty rare to happen, just offering a solution for you. Videos can also need to be manually checked before posting, so that could be why it isn’t instant for you. When did you upload your video? 1 Link to comment Share on other sites More sharing options...
aplhatony Posted March 15, 2018 Author Share Posted March 15, 2018 last night or yesterday night (its late im so confused on our to say lol) but lets see how it goes by tomorrow 1 Link to comment Share on other sites More sharing options...
derek53 Posted September 11, 2019 Share Posted September 11, 2019 I am so angry about this. I always end up with chasing support. My waiting time is often weeks! Link to comment Share on other sites More sharing options...
derek53 Posted September 11, 2019 Share Posted September 11, 2019 Up to 24 hours, but if it takes longer than that, just contact customer service, I’ve had my videos get “stuck” before. I’ve also fixed by removing and re-uploading.Why do mine often takes weeks??? 1 Link to comment Share on other sites More sharing options...
sue_mcl Posted September 11, 2019 Share Posted September 11, 2019 Why do mine often takes weeks???I generally don’t chase support if it happens, I just do the delete then reupload thing and it always works then… 4 Link to comment Share on other sites More sharing options...
goodgift Posted September 12, 2019 Share Posted September 12, 2019 I just put my book trailer gig back up after a five-year hiatus. I made a video for it, waited exactly 24 hours, and then gave it another two or three hours on top of that. It was still pending, so I sent a request to support. The video was approved before I even received a response.Maybe you could do that. When you post your video, give it the allotted 24 hours, plus another two or three, and then contact CS if it hasn’t been approved yet.I know it’s frustrating having to chase things down like that, but sometimes that’s just part of doing business. Good luck! 🙂 4 Link to comment Share on other sites More sharing options...
benedictrm Posted September 12, 2019 Share Posted September 12, 2019 I had both of my videos stuck on Pending even a week after the Gigs were live. I had to ask Support and they were approved really fast.Must remember re-upload thing though if that is faster 😉 2 Link to comment Share on other sites More sharing options...
derek53 Posted November 20, 2019 Share Posted November 20, 2019 I have video stuck in processing for weeks and this is despite emailing support several times. I am bloody angry! 1 Link to comment Share on other sites More sharing options...
genuineguidance Posted November 21, 2019 Share Posted November 21, 2019 I have video stuck in processing for weeks and this is despite emailing support several times. I am bloody angry!Just re-upload it.Has support ever gotten back to you? Do you have an open ticket on your problem? Have you checked your spam or junk mail folder on the email associated with your Fiverr account for a reply from them? I have never NOT gotten a reply (auto) within minutes of opening a ticket and usually an answer within a day of asking a question.GG 1 Link to comment Share on other sites More sharing options...
derek53 Posted November 21, 2019 Share Posted November 21, 2019 HeyNo response, despite several messages. I have given up with them and feel frustrated as I do not want to do any more gigs and not get the video processed.I used to be a level 1 seller , but that doesn’t countThey got a lot of money from me, but I say sod em! 1 Link to comment Share on other sites More sharing options...
rogerharrison88 Posted March 8, 2021 Share Posted March 8, 2021 I just put my book trailer gig back up after a five-year hiatus. I made a video for it, waited exactly 24 hours, and then gave it another two or three hours on top of that. It was still pending, so I sent a request to support. The video was approved before I even received a response.Maybe you could do that. When you post your video, give it the allotted 24 hours, plus another two or three, and then contact CS if it hasn’t been approved yet.I know it’s frustrating having to chase things down like that, but sometimes that’s just part of doing business. Good luck! 🙂I’m having the same problem despite reloading several times.How does one send a request to support to resolve this? Link to comment Share on other sites More sharing options...
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